Searched for: "agent performance making agents special the key to customer satisfaction"

About 2 results for "agent performance making agents special the key to customer satisfaction"

  • Steve Turvey // December 23, 2005, 4:03 AM PST

    Road test: Four databases tested

    Databases are by no means an easy product category to understand. Many of the big players now offer free or "light" versions of their databases, but comparing them all is no easy t...

  • J.E. Harvey // December 29, 1999, 12:00 AM PST

    Bridging IT to the business: Service-level management

    Service-level management, or SLM, uses end user response time to measure a system's performance level. As many companies turn to this new benchmark, they are finding few tools to h...