Searched for: "common user questions and some analogies that help clear things up"
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Annoying users come with the support tech territory, but sometimes a little venting can help. See if these scenarios sound familiar.
Bill Detwiler shares field-tested, IT analogies that answer common computer questions, like the difference between RAM and disk space.
Sometimes, the only way to help users grasp a tech concept is to throw them a lifeline to something they already understand. Here are some field-tested analogies from TechRepublic members.