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About 189 results for "critical customer service skills you must have"
In some tech circles, DevOps was all people could talk about in 2015. Here are its opportunities and challenges in the coming year.
Anne-Marie Slaughter offers an alternate reality check on the future of women, tech, and the workplace
TechRepublic talked to Anne-Marie Slaughter about being honest with women and men about making it, the risks of overlooking women who left the workplace, and taking the longer view on careers.
When considering a cloud deployment, remaining compliant is paramount. Here are some best practices for the cloud in three industries known for stringent compliance.
2016 is fast approaching. If you'll be looking at IT job prospects in the year to come, these 10 predictions could optimize your search.
CEOs shouldn't leave all the technology decisions to the CTO or CIO. Here are five questions CEOs should consider on day one.
We've published interviews with the UK's first CDO, Chicago's first CDO, and the Commerce Dept.'s first CDO. This feature combines their insights with other CDOs to provide a roadmap for the position.
Onshoring is gaining traction, but it's also facing a number of threats. Find out the two determining factors in whether you source your IT talent onshore or offshore.
From automated phone systems to call center analytics to voice recognition features, the scope and importance of voice-based apps in the enterprise continues to grow.
Risk management entails more than high-profile issues like data breaches. Smaller, less obvious risks can be just as damaging to your organization.
A growing number of organizations are launching commercialization ventures, offering their IT products and services to external customers. The payoff may be good -- but careful planning is required.