Searched for: "helping contact center agents improve first contact resolution"
About 4 results for "helping contact center agents improve first contact resolution"
The data collected by your call center software is huge and varied. But which metrics matter and how can you make changes based on those metrics?
This white paper, intended for business decision makers, describes how organizations and businesses can harness the power of presence to improve their customer care. Scenarios like...
Some support center experts offer five strategies for kicking off a new help desk system.
How this help desk call-tracking software works and its features