Searched for: "how to improve first call resolution"
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About 98 results for "how to improve first call resolution"
Mobility can help you transform your business into a digital enterprise, says Jim Haviland of Vox Mobile. Just don't wait to act on mobility's possibilities, or there might be disa...
From automated phone systems to call center analytics to voice recognition features, the scope and importance of voice-based apps in the enterprise continues to grow.
Learn how open source, open data, and agile development is driving innovation in mapping software, particularly from startups CartoDB and Mapbox.
The iPhone 6 was revealed on September 9, 2014. Find out what features should have Android developers scrambling to pick up the slack.
A crowdfunded 3D printed microscope that hooks on the back of smartphones and tablets has the ability to democratize science education and field research.
If you're looking for the rise the next Silicon Valley, the place to watch is the Negev region in Israel. Its new cybersecurity juggernaut is breaking new ground in public-private ...
Over the past 30 years, IT has seen some monumental changes -- and they've had a huge impact on the field of tech support. See if you remember the way it used to be.
Mensys BV, the developer for eComStation, is all set to launch the next major release for their operating system.
Not everybody has the time to learn the basics of marketing. What else can you do to learn new aspects of your business?
To enable its renaissance in U.S. manufacturing, GE Appliances had to completely reboot IT to act like an agile startup. TechRepublic has an inside look at the groundbreaking proje...