Searched for: "how to improve service quality through service desk consolidation"
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IT leader Bob Kress created a roadmap that has allowed Accenture's global IT operation to thrive despite the tough economy. In this interview, he discusses his strategies and explains why they've been...
Bucking the notion that IT should operate quietly in the background, Bob Kress has worked to raise IT's profile within his organization. In fact, they've been so successful in cutting costs, improving...
Gartner analysts are forecasting changes that would dramatically alter enterprise IT over the next eight years. Tech Update's Dan Farber tells you what he thinks of each prediction.
IT professionals are faced with a number of career questions: Which certification should I pursue? How about an MBA? And what about renegotiating my salary? Career guru Kevin Rosenberg has the answers...