Searched for: "implementing a customer facing web based support system"
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About 89 results for "implementing a customer facing web based support system"
Mobile network operators in Europe are reportedly planning to strip out ads in order to coerce ad networks into giving the network operators a cut of the revenue. Here's how to pro...
We've published interviews with the UK's first CDO, Chicago's first CDO, and the Commerce Dept.'s first CDO. This feature combines their insights with other CDOs to provide a roadm...
Younger fans are leaving stadiums when they can't get connected, so sports teams are finally embracing technology as a way to improve the fan experience and increase the team's bot...
Munich, Germany has been on a decade-long quest to remove Microsoft software and other proprietary solutions from the city's IT systems. The controversial project was finally compl...
Here's an article that makes the process of securing a software development job (which for us usually lands on the .NET/C# side of things) more fun by treating it like the "cheat c...
An important part of your overall Information Technology security strategy needs to account for how your application will handle user identity. Claims-based identity as a strategy ...
The creator of the CMS Drupal reveals how the platform got started by accident and why being open source is the key to its success.
Contemplating the pros and cons of moving email to a cloud service? Steven Trippe compiled a list of points to consider when crafting your business case for a client or your own ma...
A Google Apps Reseller can help you with licensing, setup, data migration, training, and support services. Susan Cline provides you with strategies for selecting the best reseller ...
Rural sourcing offers a less expensive alternative to $200-per-hour developers and offshoring.