Searched for: "measurement based call quality reporting"
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About 91 results for "measurement based call quality reporting"
We've published interviews with the UK's first CDO, Chicago's first CDO, and the Commerce Dept.'s first CDO. This feature combines their insights with other CDOs to provide a roadm...
Ian J. Kalin, the first chief data officer (CDO) at the Commerce Department, is figuring out how to tie data products and science to a core mission of his agency: enhancing busines...
Bad guys have regained interest in macro-based malware, reports Microsoft and Trend Micro. Learn why vigilance is key to combatting it.
Forget watches and notebooks. Apple's ResearchKit has the potential to really make a difference.
These online resources help US citizens voting in the 2014 midterm elections learn candidates' positions, find their polling place, share that they voted, get election results, and...
According to Gartner, IoT and the convergence of the physical and virtual are elements of a digital business. Here are the emerging technologies that can propel your business model...
FCC CIO David Bray talks about the challenges of updating the agency's IT infrastructure, which has been challenged to ingest more than three million comments about net neutrality.
Automation may be destroying jobs faster than it's creating new ones, but all hope isn't lost. TechRepublic spoke to MIT economist Erik Brynjolfsson on changing the course of the f...
Google Fiber has established gigabit internet in three US metro areas, with nine more targeted for the near future. Our research has turned up the metros most likely to be targeted...
Mobile marketing is not limited to large enterprises. Find out how small and medium businesses can get in on this lucrative market.