Searched for: "meeting the challenge of service request management"
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About 61 results for "meeting the challenge of service request management"
Some IT leaders say under-promising an outcome and then over-delivering is a key to success. Here's why that's little more than a recipe for mediocrity.
Ian J. Kalin, the first chief data officer (CDO) at the Commerce Department, is figuring out how to tie data products and science to a core mission of his agency: enhancing busines...
Don't fall prey to the common pitfalls of working from home. Here are 10 things you can do to stay focused and productive.
18F has quietly become the bleeding edge of the US federal government's adoption of open source software. Read about the benefits and challenges of open source going mainstream.
When businesses deploy a fleet of iOS devices, these are the issues they have to get to grips with.
How Aaron Levie and his childhood friends built Box into a $2 billion business, without stabbing each other in the back
One of the most hotly-anticipated tech IPOs of 2014 is run by four childhood classmates who grew up and built a cloud computing juggernaut during their 20s.
New technologies, especially virtualization, will dramatically affect the roles and livelihoods of network engineers. How then, should netadmins prepare for the big changes ahead?
Today, most of the client-server applications rely on database as a data store for servicing requests from multiple clients. Data organization and management have become so complex...
How do you get the best from outsourcing contracts without them getting the better of you? One CIO who has worked on both sides of the outsourcing divide offers his key tips.
Careful research, thoughtful planning, and honest self-assessment can help you make a successful leap into the IT consultant role. But the realities of the job will still surprise ...