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It's tough enough to be an effective manager when the economy is strong. But making the right decisions, keeping staff focused, and maintaining IT service levels may seem next to impossible when you'r...
How can a knowledge management (KM) strategy help your organization? How do you go about implementing one? Check out this list of KM resources available on the Web to answer these questions and more.
Making the leap from consulting in a help-desk role to designing systems for a client is a big step. Learn how the Microsoft Operations Framework can help you analyze client's needs, bring you more pr...