Searched for: "read this forrester paper to learn about customer service experiences"

About 1 results for "read this forrester paper to learn about customer service experiences"

  • Research shows CRM success is uncertain

    Jim Zimmermann - November 9, 2004, 1:55 PM PST

    Research shows CRM success is uncertain

    Depending on whom you listen to, organizations are either generally satisfied but unsure what makes a CRM implementation successful, or are implementing CRM but not seeing any benefits. This week's An...