Searched for: "social crm comes of age"
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CRM systems have traditionally been associated with big organizations, but a new breed of CRMs is aimed at smaller businesses. Here's a rundown of key features to look for.
Many of the new features released by Google seem to be aimed squarely at the needs of marketing professionals. Susan Cline explains.
More than 225 bills dealing with information privacy alone are pending in Congress. It will be up to IT to ensure company compliance. Here are some of the laws you need to be aware...
Gartner analysts are forecasting changes that would dramatically alter enterprise IT over the next eight years. Tech Update's Dan Farber tells you what he thinks of each prediction...