Searched for: "survey on customer satisfaction"
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About 92 results for "survey on customer satisfaction"
In Aberdeen's Trends in Customer Service 2012: Multi-Channel Edition (November 2012), only 39% of organizations reported that they had been able to drive improvements in customer s...
Sentiment analysis is a machine learning approach in which machines analyze and classify the human's sentiments, emotions, opinions etc about some topic which are expressed in the ...
In this paper the authors aim to explore the effect of e-service quality on customer satisfaction and loyalty. Especially, the current paper focuses on customer perceptions and rea...
The stumbling block for many companies-and the reason why organizations fall behind in the planning and pre-planning stages of big data, appears to be confusion on how best to make...
The data collected by your call center software is huge and varied. But which metrics matter and how can you make changes based on those metrics?
Automated person identification is highly researched in recent years because of its applications, like protected access to computer systems, buildings, cellular phones, ATMs and vi...
Erik Eckel offers his perspective on Apple's rise in business over the years, and its success in driving the BYOD trend.
Cloud computing is an on demand technology as it offers dynamic and supple resource allocation for trustworthy and guaranteed services in pay as-you-use way to public. The speciali...
The Client is one of the largest banks headquartered on the east coast. This banking institution decided that they needed a way to measure customer satisfaction and their customer'...
The way in which businesses engage with customers has fundamentally changed - customers can now interact with brands from multiple touchpoints (Web, mobile, social, retail stores, ...