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About 92 results for "the customer focused contact center"
Startup accelerator Techstars recently held a demo day for the companies in its cloud accelerator. Here's what you should know about the startups that presented.
Mobility can help you transform your business into a digital enterprise, says Jim Haviland of Vox Mobile. Just don't wait to act on mobility's possibilities, or there might be disa...
Miguel A. Gamino Jr., the CIO of the City of San Francisco, spoke with TechRepublic about his career history, his work philosophy, and what it takes to keep his city on the cutting...
Independent iOS developer Contrast has perfected the art of time-saving apps that help you communicate better. Their newest two apps launch today.
SumAll CEO Dane Atkinson talks about a data freshness approach: targeted responses for high conversion, then over time aligning with market changes and staying on top of patterns.
Jack Wallen takes a look at one of the more effective home screen replacements for Android devices that help to power your busy day.
Younger fans are leaving stadiums when they can't get connected, so sports teams are finally embracing technology as a way to improve the fan experience and increase the team’s bot...
Google recently acquired Israeli startup SlickLogin, which uses sound waves as a security layer for two-factor authentication. Here's why it matters.
One place that IaaS has been making inroads is in the financial services industry. Nick Hardiman reports on how this has changed the role of CTOs at those companies.
IBM Watson: The inside story of how the Jeopardy-winning supercomputer was born, and what it wants to do next
IBM Watson wowed the tech industry and a corner of U.S. pop culture with its 2011 win against two of Jeopardy's greatest champions. Here's how IBM pulled it off and a look at what ...