Searched for: "understanding the voice of the customer"
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About 101 results for "understanding the voice of the customer"
Android M will bring a lot of new features and developer tools. Here's a look at some of the Android M announcements at Google I/O.
Wireless should not be an afterthought for IoT device manufacturers. The Wireless Research Center of North Carolina helps these manufacturers by serving as a wireless facilitator.
Ian J. Kalin, the first chief data officer (CDO) at the Commerce Department, is figuring out how to tie data products and science to a core mission of his agency: enhancing busines...
Learn how the battle over privacy technologies could define the future of the web. This TechRepublic cover story explains the strange history and the serious consequences of the fi...
From automated phone systems to call center analytics to voice recognition features, the scope and importance of voice-based apps in the enterprise continues to grow.
Google finally unveiled its pricing plan and opened signups for its Google Fiber internet service in Austin, Texas. Here's what the program means for the City of the Violet Crown.
UNICEF released its crowdsourced State of the World's Children report in a new way -- digitally, to mirror the creative ideas and innovations being made by young people around the ...
Developers give tips on what steps you should take when building a service on top of the quiz show-winning cognitive computing platform.
Here are ways for C-level officers in a "back office" role such as HR, IT, or customer service to establish credibility and value in what they deliver, and to gain the attention of...
FCC CIO David Bray talks about the challenges of updating the agency's IT infrastructure, which has been challenged to ingest more than three million comments about net neutrality.