Searched for: "ways to defuse angry customers"
About 3 results for "ways to defuse angry customers"
Here are IT consulting tips on how to successfully manage conflict during a client facilitation, as well as how to use conflict to fuel positive results for the group.
Is it possible to laugh about your work and do it properly as well? Is it necessary to be totally straight faced about your end users in order to provide the correct level of servi...
Techniques for dealing with abusive callers to the help desk