customers

Image Galleries

Images: A visit to 'negawatt' central

May 8, 2008 4:37am PDT

Take a tour of EnerNoc's operations center, where it uses the Internet to dial down customers' energy usage during peak times.Inside the "Noc" of EnerNoc, one of a handful of new companies in the...

Software

My Customers (Ultimate Customer Management Tool) for WM 5.0/6.0 (Mobile)

May 22, 2007 12:00am PDT

My Customers is a Comprehensive Customer Management Software for Pocket PC. My Customers can hold all important details of your customers. 128-bit Encrypted Password Protection to enhance Security...

Provided by: Sparkle Solutions, Inc.

White Papers

Tackling the Multichannel Marketing Challenge: How to Differentiate the Customer Experience Through Customer Insight, Customer Interaction and Continuous Improvement in Marketing Performance

August 1, 2008 12:00am PDT

This paper is intended to help senior marketing executives understand how to use enterprise marketing solutions to differentiate customer experiences across channels - and compel customers to...

Provided by: SAS Institute

Software

Customers Are King - Maintaining Customer Relations and why is it Important? 1.0 (Mobile)

December 1, 2010 12:00am PST

It is said nowadays that whether one buys a cup of coffee, a holiday, a house or a car the decision of purchasing has to be emotional. More importantly it is a crucial factor in customer retention...

Provided by: WebLantis

White Papers

Customer Service And Direct Marketing: The New Synergy Keeping Customers In A Down Economy

October 29, 2010 12:00am PDT

In the uncertain economic state they face today, customer service plays a more vital role than ever in maintaining clients. Current research into the power - and pitfalls - of customer service...

Provided by: EU Services

Videos

JetBlue's high-tech terminal

October 16, 2008 1:29pm PDT

At the Gartner Symposium/ITxpo in Orlando, Fla., Joseph Eng, JetBlue's executive vice president of systems and technology, explained how IT is going to be integrated into the company's new...

White Papers

Customer Interaction 2.0: Adopting Social Media as Customer Service Channel

November 1, 2011 12:00am PDT

Since customers first share their problems with a social networking community before directly addressing a company, social networking sites such as Facebook, Twitter, MySpace or Foursquare will be...

Provided by: Academy Publisher

White Papers

The Customer Loyalty Playbook: 4 Steps to Build Loyal, High-Value Customers

October 1, 2010 12:00am PDT

Loyal customers are your company's most valuable asset. While many organizations have struggled in these challenging economic times, companies that have tapped into the long-term loyalty of their...

Provided by: Oracle

Videos

CEO predicts future uses for Twitter

December 18, 2008 2:32pm PST

At a Churchill Club event in San Francisco, Twitter CEO Evan Williams reveals which possible uses for his microblogging service excite him the most, what the company's most requested feature is,...

Downloads

Custom Alert Tones - Customize your new text, voicemail, email, +more alerts 1.2.0 (Mobile)

October 14, 2011 12:00am PDT

The wait is over. Download this app and CUSTOMIZE YOUR ALERT SOUNDS on your iPhone, iPod Touch or iPad. +CUSTOMIZE ANY OF THE FOLLOWING ALERTS1.New SMS /TXT message arrived2.New Voicemail...

Provided by: MobGen

White Papers

Improve Customer Satisfaction and Create More Loyal Customers

October 1, 2011 12:00am PDT

Multiple challenges are causing a rapid, profound transition in the way that people do business. Customers can interact with businesses through instant messaging, social media, in-person meetings,...

Provided by: Cisco Systems, Inc.

White Papers

Improve Customer Satisfaction and Create More Loyal Customers

October 1, 2011 12:00am PDT

Multiple challenges are causing a rapid, profound transition in the way that people do business. Customers can interact with businesses through instant messaging, social media, in-person meetings,...

Provided by: Cisco Systems, Inc.

Articles

What users want

March 21, 2005 10:34am PST

Developing usable software for customers is all about understanding your end-users. We asked some of Australia's leading usability experts on their approach to this integral part of software...

Software

My Customers - The Customer Manager (Mobile)

January 28, 2004 12:00am PST

My Customers is a Comprehensive Customer Management Software for Pocket PC. My Customers can hold all important details of your customers. 128-bit Encrypted Password Protection to enhance Security...

Provided by: Sparkle Solutions, Inc.

Software

Customers For Life: How to turn that One-Time Buyer into a Lifetime Customer by Carl Sewell and Paul B. Brown 3.0.1 (Mobile)

May 18, 2010 12:00am PDT

Customers For Life: How to turn that One-Time Buyer into a Lifetime CustomerCarl Sewell and Paul B. BrownBroadway BusinessJuly 1 2009In this completely revised and updated edition of the customer...

Provided by: Iceberg Reader

White Papers

Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry

March 13, 2008 12:00am PDT

The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relationship Management (CRM) and understanding the customer. It is well known that...

Provided by: SAS Institute

Software

My Customers for Android 1.0 (Mobile)

September 24, 2011 12:00am PDT

My Customers is a Comprehensive Customer Management Software. My Customers can hold all important details of your customers. Simple and Attractive options for Editing, Viewing and Deleting a...

Provided by: Sparkle Solutions, Inc.

White Papers

Is an Angry Customer A Loyal Customer?

March 18, 2010 12:00am PDT

Can an angry customer become a loyal customer? Or in fact is an angry customer already a loyal customer? An angry customer is sometimes unavoidable. If they let people know they are upset, and if...

Provided by: MJD Business Advice

White Papers

Make Customers Come Back - Winning Customer Retention Strategies

January 1, 2010 12:00am PST

Customer Retention marketing is a tactically-driven strategy to keep relationships with customers going and increase customer interest. This strategy relies on the study of customer behavior. This...

Provided by: Bestmanagementarticles.com

White Papers

Motivate Your Team for Outstanding Customer Service: Six Secrets of Customer Service Team Motivation

January 1, 2007 12:00am PST

Providing outstanding customer service is one of the most rewarding yet challenging activities within the organization. Exceptional organizations that provide outstanding customer service will...

Provided by: Sykes Group