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  • White Papers

    The Help Desk Decision: Evaluating the Benefits to an Outsourced Help Desk Solution

    May 18, 2010 12:00am PDT

    Higher education information technology departments are increasingly asked to do more with less. To close the gap between student, faculty and staff perception of help desk availability and actual...

    Provided by: IHETS

  • Software

    WN Help Desk Web 8.0.3 (Windows)

    September 2, 2003 12:00am PDT

    WN Help Desk is a shareware help desk solution with a backend database of either Microsoft SQL or Microsoft Access. WN Help Desk Standard uses only the Access backend database, while WN Help Desk...

    Provided by: Wickett.NET

  • Downloads

    WN Help Desk Web 8.0.3 (Windows)

    September 2, 2003 12:00am PDT

    WN Help Desk is a shareware help desk solution with a backend database of either Microsoft SQL or Microsoft Access. WN Help Desk Standard uses only the Access backend database, while WN Help Desk...

    Provided by: Wickett.NET

  • Software

    Web Help Desk Pro 10.1.3.1 (Mac)

    March 31, 2011 12:00am PDT

    This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with an iPhone Web app,...

    Provided by: MacsDesign Studio

  • Downloads

    Web Help Desk Pro 10.1.3.1 (Mac)

    March 31, 2011 12:00am PDT

    This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with an iPhone Web app,...

    Provided by: MacsDesign Studio

  • Book Chapters

    Measure help desk performance more effectively

    July 6, 2005 12:00am PDT

    This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk...

    Provided by: McGraw-Hill Professional

  • Book Chapters

    Learn critical success factors for optimal help desk organization

    June 30, 2005 12:00am PDT

    This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines the different ways help desks are organized and structured. When determining a help desk's...

    Provided by: McGraw-Hill Professional

  • Software

    Web Help Desk Free 9.2.3.5 (Windows)

    March 14, 2010 12:00am PST

    This help desk software Free edition of Web Help Desk for Microsoft Windows offers an industry leading Web-based help desk software that empowers IT help desk technicians with an iPhone Web app,...

    Provided by: MacsDesign Studio

  • Downloads

    Web Help Desk Free 9.2.3.5 (Windows)

    March 14, 2010 12:00am PST

    This help desk software Free edition of Web Help Desk for Microsoft Windows offers an industry leading Web-based help desk software that empowers IT help desk technicians with an iPhone Web app,...

    Provided by: MacsDesign Studio

  • Software

    Web Help Desk Pro 9.2.3.2 (Windows)

    January 22, 2010 12:00am PST

    This help desk software Pro edition of Web Help Desk for Microsoft Windows offers an industry leading web-based help desk software that empowers IT help desk technicians with an iPhone Web app,...

    Provided by: MacsDesign Studio

  • Downloads

    Web Help Desk Pro 9.2.3.2 (Windows)

    January 22, 2010 12:00am PST

    This help desk software Pro edition of Web Help Desk for Microsoft Windows offers an industry leading web-based help desk software that empowers IT help desk technicians with an iPhone Web app,...

    Provided by: MacsDesign Studio

  • Software

    AmberCat Help Desk 3.4 SP6 (Windows)

    March 17, 2006 12:00am PST

    AmberCat Help Desk can help you log, track, and manage your help desk calls. Customers can log requests directly via e-mail or their browser, in addition to rapid Windows-based call logging for...

    Provided by: AmberCat Systems

  • Downloads

    AmberCat Help Desk 3.4 SP6 (Windows)

    March 17, 2006 12:00am PST

    AmberCat Help Desk can help you log, track, and manage your help desk calls. Customers can log requests directly via e-mail or their browser, in addition to rapid Windows-based call logging for...

    Provided by: AmberCat Systems

  • Software

    Web Help Desk Free 10.1.3.1 (Mac)

    March 31, 2011 12:00am PDT

    The free help desk software edition of Web Help Desk for Mac OS X server empowers IT help desk technicians with an iPhone Web app, email-to-ticket conversion, trouble ticket email notifications,...

    Provided by: MacsDesign Studio

  • Downloads

    Web Help Desk Free 10.1.3.1 (Mac)

    March 31, 2011 12:00am PDT

    The free help desk software edition of Web Help Desk for Mac OS X server empowers IT help desk technicians with an iPhone Web app, email-to-ticket conversion, trouble ticket email notifications,...

    Provided by: MacsDesign Studio

  • Software

    WinHelpDesk 1.1 (Windows)

    July 17, 2003 12:00am PDT

    Manage your help desk activity quickly and efficiently. WinHelpDesk documents and tracks help requests. Incoming requests can be assigned to different help desk agents and be categorized by...

    Provided by: Adiscon

  • Downloads

    WinHelpDesk 1.1 (Windows)

    July 17, 2003 12:00am PDT

    Manage your help desk activity quickly and efficiently. WinHelpDesk documents and tracks help requests. Incoming requests can be assigned to different help desk agents and be categorized by...

    Provided by: Adiscon

  • Downloads

    Require help desk analysts to make the most of down time

    May 2, 2006 12:00am PDT

    During this 16-minute podcast, help desk guru Jeff Davis and TechRepublic Section Editor Bill Detwiler explore the issue of help desk time management. Should help desk analysts be allowed to do...

    Provided by: TechRepublic

  • Software

    Help Desk Server 2.0 (Windows)

    March 22, 2004 12:00am PST

    Web based help desk software for IT help desks, facility help desks, and other types of internal help desks. Use it to create a help desk website on your network or on the Internet. Users,...

    Provided by: Avensoft

  • Downloads

    Help Desk Server 2.0 (Windows)

    March 22, 2004 12:00am PST

    Web based help desk software for IT help desks, facility help desks, and other types of internal help desks. Use it to create a help desk website on your network or on the Internet. Users,...

    Provided by: Avensoft

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