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it service management

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White Papers

Oracle Web Services Manager - Oriented Architectures with Oracle Web Services Manager 11g

December 1, 2011 12:00am PST

While deploying a service-oriented architecture (SOA) using web services has become a rapidly evolving trend, there are still major considerations that need to be understood. Security and...

Provided by: Oracle
Webcasts

TechNet Webcast: First Look at Service Manager 2010: Using Service Manager to Drive IO Maturity (Level 200)

June 16, 2010 12:00am PDT

Assessing The Organization's Maturity Level to Facilitate Service Manager Deployment Planning. This session will explain how Microsoft can assess the maturity of the customers prior to a Service...

Provided by: Microsoft
White Papers

High Performance Through Service Management: Accenture Research And Insights Into Service Management Mastery

August 4, 2009 12:00am PDT

In nearly every industry today, managing after-sales customer service effectively has become critical to achieving high performance. Manufacturing high-quality products and distributing them on...

Provided by: Accenture
Webcasts

Service Cost Management: Extending the Power and Value of Service Request Management

October 28, 2010 12:00am PDT

Extend the value of automated request fulfillment by adding financial transparency into IT service costs and consumption with Service Cost Management. With Service Cost Management one can...

Provided by: BMC Software
Software

ITIL v3 Service Management 1.0 (Mobile)

February 14, 2011 12:00am PST

The IT Infrastructure Library (ITIL) is the accepted approach to IT service management, it consists of a joined-up best practice framework. It covers IT best practice and the use of IT resources...

Provided by: appOmator.com
Software

Intuit Field Service Management Mobile 6.12.18.0 (Mobile)

August 31, 2010 12:00am PDT

Intuit Field Service Management MobileEnables current Field Service Management users to access service history, manage work orders and create invoices on the go.Intuit Field Service Management is...

Provided by: Corrigo Incorporated
Downloads

Intuit Field Service Management Mobile 6.12.18.0 (Mobile)

August 31, 2010 12:00am PDT

Intuit Field Service Management MobileEnables current Field Service Management users to access service history, manage work orders and create invoices on the go.Intuit Field Service Management is...

Provided by: Corrigo Incorporated
White Papers

A revolutionary approach to IT service management

September 26, 2011 12:00am PDT

Serena Service Manager helps you keep IT and business in sync. Serena Service Manager represents a new, process-driven approach to IT service management-one that allows IT and business to work...

Provided by: Serena Software
White Papers

IT Services Management Service Brief: ITSM Assessment

March 23, 2004 12:00am PST

A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more effective service provider across the enterprise to satisfy the...

Provided by: IT Service Management Forum (itSMF)
White Papers

Service Level Management: A CA IT Service Management Process Map

June 1, 2006 12:00am PDT

CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. One uses the analogy of subway or underground system transport maps to illustrate...

Provided by: CA
Software

System Center Service Manager 2010 SP1 Evaluation SP1 (Windows)

June 7, 2011 12:00am PDT

System Center Service Manager 2010 SP1 (SCSM) is an integrated platform for automating and adapting IT Service Management best practices, such as those found in Microsoft Operations Framework...

Provided by: Microsoft
Downloads

System Center Service Manager 2010 SP1 Evaluation SP1 (Windows)

June 7, 2011 12:00am PDT

System Center Service Manager 2010 SP1 (SCSM) is an integrated platform for automating and adapting IT Service Management best practices, such as those found in Microsoft Operations Framework...

Provided by: Microsoft
Webcasts

TechNet Webcast: Asset Management With Service Manager 2010 and the Provance Management Pack (Level 300)

July 8, 2010 12:00am PDT

The attendee of this webcast learns how the Provance IT Asset Management Pack complements the incident, problem, and change management capabilities of Microsoft System Center Service Manager with...

Provided by: Microsoft
White Papers

Service Level Management: A CA Service Management Process Map

January 1, 2010 12:00am PST

The main objective of Service Level Management is to build and maintain a customer oriented focus, moving away from traditional based thinking in "Systems" to "Service" based thinking. This often...

Provided by: CA
Webcasts

TechNet Webcast: How System Center Service Manager 2010 Integrates With System Center - Using the CMDB and Connectors (Level 300)

May 27, 2010 12:00am PDT

Does one know how system center service manager 2010 works, and integrate with system center? If one does not know about that question, they must see this webcast. This webcast explains briefly...

Provided by: Microsoft
Webcasts

Now Available in the Cloud: BMC's Industry-Leading IT Service Management Solution

February 9, 2010 12:00am PST

BMC Remedy IT Service Management Suite is now available On Demand (via "Software as a Service," or SaaS). The On Demand solution is based on BMC's industry-leading service management suite, which...

Provided by: BMC Software
White Papers

Virtualize Your SOA With the Managed Services Engine: Use the Microsoft Managed Services Engine to Manage the Changes in Your SOA

September 17, 2008 12:00am PDT

If there is one truth in software development it is that change is constant. The best any developer can do is to isolate the things that change from the things that stay the same. At all levels of...

Provided by: Jupitermedia
White Papers

Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management

November 11, 2008 12:00am PST

Imagine trying to run a manufacturing business without a comprehensive, detailed view of the products provided by company. It would be difficult to know all the products currently planned, in...

Provided by: BMC Software
Case Studies

CA Service Desk Manager Supports IT Service Management at Standard Life

August 17, 2009 12:00am PDT

Standard Life recognises that its IT systems are key to providing an exceptional customer experience. The company was keen to differentiate its IT support offering by expanding coverage of their...

Provided by: CA
Case Studies

Business Service Management as a Key Success Factor for SFS Services AG

July 1, 2008 12:00am PDT

SFS services was faced with the challenge of adapting its services for the three operational Group companies to cope with the rapidly changing conditions of the modern business world and to link...

Provided by: BMC Software

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