jeff dray

Downloads

Jeff Dray's top 10 help desk calls

July 14, 2009 12:00am PDT

Having spent a number of years fielding help desk calls, Jeff Dray has accumulated quite a collection of clueless user stories. Here are 10 of his favorites.This download is also available as an...

Provided by: Jeff Dray

Downloads

Top support tech resources: Best of Jeff Dray

May 3, 2007 12:00am PDT

Jeff Dray has been in the help desk and tech support field for more than 15 years and has shared his experiences and expertise in numerous TechRepublic articles. Here's a sampling of some of his...

Provided by: Jeff Dray

Downloads

The 7 most dangerous species of net admins

October 28, 2005 12:00am PDT

Jeff Dray is back from his latest journey into the IT jungles and he's returned with yet another classification list. This time he's identified the seven most dangerous types of network...

Provided by: TechRepublic

Discussion Threads

Jeff Dray's top 10 help desk calls

July 17, 2009 11:46am PDT

Jeff Dray's top 10 help desk calls article root I remember this one.... Where a lady call the help desk and said that her coffee cup holder on her PC had broke. Which was the CD-Rom tray. I...

1 Started by waynec800  | 

Blog Posts

10 most dangerous species of help desk analyst

December 3, 2010 4:53pm PST

IT veteran Jeff Dray takes a lighthearted look at different types of help desk analysts. Are you or your coworkers on his list?

19 Latest comment by uberlist@...

Blog Posts

How to get around version differences in ActiveSync

March 24, 2010 9:47am PDT

Jeff Dray found two drivers that helps him address what he sees as one of the major drawbacks of Windows Mobile and ActiveSync.

Blog Posts

Mastering the seven phases of a service call

October 27, 2009 6:48am PDT

Fixing the problem is only one part of the support visit. Jeff Dray outlines the seven phases of a service call. Following the same method for each ticket will help you tackle each task efficiently.

13 Latest comment by apietersen

Blog Posts

How do you keep in touch with colleagues when you work from home?

October 12, 2009 11:06am PDT

Jeff Dray addresses the challenges of returning to work after a long absence. How do you get back in the swing of things?

Blog Posts

10 things they didn't tell you about mobile working

October 7, 2009 2:11pm PDT

Jeff Dray reflects on the role of mobile networking in his work as a roving IT support pro and shares some of the mobility "rules" he's discovered over the years.

4 Latest comment by Oz_Media

Blog Posts

Users in the wild: Some new species

October 5, 2009 1:16pm PDT

Jeff Dray loves to dissect the quirks and foibles of the customers he runs into during his support rounds. Here are a few "types" to add to the mix.

43 Latest comment by Royc_1

Blog Posts

Ten things they didn't tell you about mobile working

August 31, 2009 3:19am PDT

Jeff Dray reflects on the role of mobile networking in his work as a roving IT support pro and shares some of the mobility "rules" he's discovered over the years.

16 Latest comment by N4AOF

Blog Posts

Jeff's top ten forwarded emails

August 24, 2009 6:31am PDT

Jeff Dray recounts his top ten forwarded emails. He's looking for your favorite candidates to add to the list.

25 Latest comment by lschick@...

Blog Posts

Regrets of having a good spam filter

August 17, 2009 7:38am PDT

Jeff Dray finds that his ISP's spam filter is working so well, he's grown nostalgic for some of the more outlandish email pitches that he used to receive. Do you have a favorite spam mail or...

21 Latest comment by darpoke

Blog Posts

It ain't what you do; it's the way you do it

August 10, 2009 10:12am PDT

Yet again, support pro Jeff Dray finds that he needs to fix the customer as well as the technology to completely resolve an issue.

11 Latest comment by NTRsupport

Blog Posts

Jeff Dray's top 10 help desk calls

July 14, 2009 11:46am PDT

Having spent a number of years fielding help desk calls, Jeff Dray has accumulated quite a collection of clueless user stories. Here are 10 of his favorites.

1

Blog Posts

Night-shift boredom on the help desk

June 22, 2009 1:00pm PDT

Jeff Dray has worked some graveyard shifts on the help desk, when duties are lighter and boredom has a chance to set in. How do you cope when you need to stay alert but everyone you know is at...

46 Latest comment by orgdocent1@...

Blog Posts

The 10 most dangerous species of IT manager

June 18, 2009 1:45pm PDT

Having braved the tech wilderness for many years, Jeff Dray has been able to document the 10 most insidious types of IT managers. Find out if you or your manager fits into one of the species he...

9 Latest comment by JackOfAllTech

Blog Posts

Music soothes the savage beast

June 15, 2009 11:38am PDT

When the customers stress you out, take a tip from Julie Andrews and whistle a merry tune, so no-one ever knows you're afraid. Jeff Dray shares his tips for staying sane on the job.

26 Latest comment by The 'G-Man.'

Blog Posts

10 terms from the alternative Geek-Speak glossary

June 3, 2009 11:17am PDT

Not content with the standard definitions, Jeff Dray decided to stretch the meanings of several tech terms. You may have a few of your own to add to this list.

36 Latest comment by paztame@...

Blog Posts

Too many chiefs: Fielding multiple requests from above

May 25, 2009 11:32am PDT

Jeff Dray has experienced the problem of having too many "bosses" making calls upon his time at once. How do you handle multiple requests from above -- especially when the tasks compete against...

15 Latest comment by SF_Pat