Customer-Driven Operations Management : Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your CompanyChristopher K. AhoyMcGraw-HillDecember 17, 2008The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives.Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness, writes internationally renowned operational management expert Christopher K. Ahoy, it will be unable to understand what is required to move from the current paradigm of doing business. In Customer-Driven Operations Management , Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include Mapping your company's processes to target weak points Realigning management systems from functional to process-focused Setting benchmarks throughout the process to help quantify levels of success Establish a system of knowledge management for the seamless alignment of teams and departments Improving process management using Lean, Six Sigma, and other methodologies Create a sound strategic planning initiative to eliminate future surprises With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.About IcebergThe Iceberg Reader revolutionizes the reading experience, making it easier than ever to browse, buy and enjoy books.Features- Attractive interface provides a natural reading experience with full pagination.- Table of Contents incorporates one click navigation.- Vertical and horizontal page orientation.- Adjust font size with a pinch, text reflows automatically.- Search the text within a book.- Create margin notes with user notation. About McGraw-HillMcGraw-Hill authors represent the leading experts in their fields & are dedicated to improving the lives, careers, & interests of readers worldwide.About ScrollmotionScrollMotion, creator of the Iceberg Reader, is a content technology company based in New York City. For more information, visit www.scrollmotion.com.SupportIf you have any technical problems please email us at icebergsupport@scrollmotion.com before you post a review.
