All businesses have issues that need to be tracked and managed to resolution. In software and hardware development, for example, issues such as bugs and enhancement requests need to be tracked and managed. Resolution of these issues require the coordination of multiple individuals of different specialties within and perhaps even outside the company. Incidents Manager can be used by all team members to coordinate their work, and to make sure that reported bugs and enhancement requests won't get forgotten. A company can use Incidents Manager to enable its QA Engineers, Development Engineers, and Customer Support to report bugs; and Marketing, Product Managers to file enhancement requests. Any new issue will follow a working flow according to the quality standards of the company. This is accomplished by the precise role played by every employee inside the team. The technical solution is build around a Firebird database server upon which many projects can be defined. Limited to 15 incidents and no time limit.