The IT Infrastructure Library (ITIL) is the accepted approach to IT service management, it consists of a joined-up best practice framework. It covers IT best practice and the use of IT resources to deliver value and documents processes, functions and roles in IT Service Management (ITSM).This app provides a means to get a full overview from the full lifecycle and includes sections from all five books in the ITIL v3 series:Service Strategy - Service Portfolio Management- Demand Management- IT Financial ManagementService Design - Service Catalogue Management- Service Level Management- Risk Management- Capacity Management- Availability Management- IT Service Continuity Management- Information Security Management- Compliance Management- IT Architecture Management- Supplier ManagementService Transition - Service Asset and Configuration Management- Service Validation and Testing- Evaluation- Release Management- Change Management- Knowledge ManagementService Operation - Event Management- Incident Management- Problem Management- Request Fulfilment- Access Management- Technical Management - Application management- Operations management- Service DeskContinual Service Improvement - Service Level Management- Service Measurement and Reporting- Continual Service ImprovementIt provides quick reference guidance with illustrative diagrams to help you get a better understanding of ITILUse this as a revision aid for you ITIL V3 Foundation, Lifecycle, Capability or Manager examinations or just use it as a reference app to ensure you offer the best service and you are following best practice. App works on iPad, iPhone & iTouch - although best viewed on the iPad. 'A nice little app - used for reference purposes' 'When on a bus or the train - useful revision material, hey no internet connection needed'
