Looking for a fast and convenient way to pay your PG&E bill? PG&E Mobile Bill Pay helps you pay your bill on time and manage future payments from the convenience of mobile smart phone.FEATURES: Save your PG&E Accounts. You only have to enter your PG&E account and payment information once Want to know how much you need to pay? No problem. Amount due information is sent directly to you. Pay using your Bank account, VISA and MasterCard credit/debit cards Your payment posts same day* Payment history -- receipts sent directly to your inbox Find a PG&E local customer service office near you *Payments made before 5 p.m. Pacific Time will be posted that day, payments after 5 p.m. Pacific Time will be posted the following day. *CONVENIENCE FEE: TIO Networks will charge a $1.45 convenience fee for each payment. ABOUT TIO NETWORKS:TIO Networks is a leading bill payment processor authorized by your biller to process your payment.ABOUT SECURITY: Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way we do business. You can feel confident that we take the appropriate steps necessary to ensure your personal information is always protected. PG&E Mobile Bill Pay users are protected by: Security features which include but are not limited to firewalls, intrusion detection systems, and data encryption. Internationally-recognized security standards and practices. Multifactor security protocol to ensure passwords and profiles remain confidential. We are committed to protecting the privacy and security of your personal information. See our Privacy Policy at www.mytioexpress.com/mobile/policy/ ABOUT CUSTOMER SUPPORT: 24/7 support is available via phone and email. Contact information is provided in the application. If you have any questions/comments/suggestions, please send us feedback at androidfeedback@tionetworks.comFrequently Asked Questions:Q: I forgot my pin - what should I do?A: Hit "Forget PIN" and enter your contact email address associated to your profile. An email will be sent to the most current email address you associated with your profile with instructions on how to reset your PIN.Q: How do I know my payment went through?A: A receipt with your payment transaction details will be sent to the email address associated with your profile. Q: I can't look up my account.A: Please verify your account number OR phone number + SSN or Tax ID is correct. If you still can't look up your account, please refer to your bill or call PG&E customer service at 1-800-743-5000. Q: Can I cancel a payment?A: You may be able to cancel a payment by contacting TIO Networks customer support by phone at 1-866-710-0846 until 4 p.m. Pacific Time on the day of payment.Q: Why am I charged a fee for making a payment?A: There is a fee to use the Mobile Bill Pay service that includes merchant and bank fees associated with secure, electronic transactions.Q: I did not receive a payment receipt email notification - what should I do?A: 1) Check the most current email address you associated with your profile as you may have changed your email address. 2) Check your email application spam or junk folder or filter. 3)Please note that some emails may be blocked by your ISP (internet service provider). 4) If you're still having trouble after the above steps, please email customer support at customersupport@tionetworks.com or call 1-866-710-0846.Recent changes:+Initial ReleaseContent rating: Low Maturity
