SupportPortal 3.0 (Windows)

AJAX/PHP web based help desk and customer support solution with Ticket and E-mail management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: Track and manage support issues effectively to ensure customer satisfaction; Allow end users and specialists to share experience through Support Forum; Keep your customers informed about new product's features through News Engine; Live support Chat gives your customers answers to their questions on the spot in real-time; Make new products versions and documentation always available to right person at right time; Comprehensive Knowledge Base and procedures; Manage SLA and get reports on support load and performance.