The Customer Signs Your PaycheckFrank CooperMcGraw-HillAugust 17, 2009Positive Service Gets Positive ResultsEvery Time! Customer loyalty is becoming harder to establish and just as difficult tomaintain. This is truer than ever in todays hyperdigital world, where a singlecustomer venting his or her dissatisfaction on a blog or social network canamass an army of anti- you activistsand send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customercontentment during every interaction. Inside, Frank Cooper examines theelements at the heart of quality customer service, which begin with selfawarenessand confidence. Youll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names Youll immediately take note of dramatic changes in the way you deal withdifficult personalities, customer complaints, and other challenges that comewith the territory. Why drive customers to the competition? It really is easy to provide superbservice, even when dealing with todays highly empowered and demandingcustomer.About IcebergThe Iceberg Reader revolutionizes the reading experience, making it easier than ever to browse, buy and enjoy books.Features- Attractive interface provides a natural reading experience with full pagination.- Table of Contents incorporates one click navigation.- Vertical and horizontal page orientation.- Adjust font size with a pinch, text reflows automatically.- Search the text within a book.- Create margin notes with user notation. About McGraw-HillMcGraw-Hill authors represent the leading experts in their fields & are dedicated to improving the lives, careers, & interests of readers worldwide.About ScrollmotionScrollMotion, creator of the Iceberg Reader, is a content technology company based in New York City. For more information, visit www.scrollmotion.com.SupportIf you have any technical problems please email us at icebergsupport@scrollmotion.com before you post a review.
