IT Policies
Articles about IT Policies
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Think the helpdesk is disposable? Time to think again.
Just because everyone uses a computer it doesn't mean they can fix them when they go wrong. Let's kill off the myth that we live in a new age of IT literacy.
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10 IT relics I really miss
Do you remember the days of BBSes and shareware subscriptions, magazines full of BASIC code for your CoCo, and true desktop cases? Take a techie stroll down memory lane.
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Free Helpdesk stands out for its easy setup and user friendliness
Free Helpdesk does not offer a lot of bells and whistles, though it does an incredibly good job of being a simple and intuitive way for your IT department to organize support requests.
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The cloud and the help desk: How is support provided?
Nick Hardiman looks at the cloud from a help desk perspective. Outsourcing support is not a new concept, but how will the advance of the cloud affect customer service issues?
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Australian IT salaries show steady growth
For the second year running, ICT salaries in Australia have grown by approximately 4 per cent.
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Five easy ways to eliminate those annoying help desk calls
Nearly all IT departments are overworked and understaffed right now. And in many organizations, no area is feeling the crunch more than the help desk. Here are some ways to reduce the volume of those ...
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Manage Google Apps with roles and privileges
Google Apps has the ability to assign roles and privileges to users to delegate responsibilities.
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Australian IT job numbers continue sinking
Number of vacancies for IT professionals hits a new six year low.
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Why a gap year could leave IT in schools at the bottom of the class
Computing lessons in English schools are at risk of being scaled back after the government scrapped the national IT curriculum earlier this year.
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10 ways to maximize your help desk investment
The help desk has become a key player in delivering business benefits, including high service levels for users and customers, improved applications, and better products.
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Five Webmin modules to expand your admin reach
With the help of a few third-party Webmin modules, you can tap into tons of additional functionality.
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Combatting the IT versus management mentality
Patrick suggests some things that IT can do to combat the us versus them mentality.
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How IT can alienate the very people they serve
Patrick Gray talks about an instance when a company's "geeks gone wild" alienated him from the product they offered.
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10 IT job roles that are hardest to fill
Some IT jobs seem to draw plenty of qualified candidates, but other jobs are nearly impossible to fill. Here are several positions that drive hiring managers crazy.
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Checklist: Is your resume ready for prime time?
Here's a checklist to use on your resume to make sure it's the best it can be before you send it out.
