business service and it service management and itil

Downloads

Acronyms ITIL 1.0 (iOS)

April 15, 2012 12:00am PDT

This free app, Acronmys ITIL, provides the full list of ITIL acronyms for your reference and/or to help you prepare for your ITIL certification exams. It may also be used as training material....

Provided by: The Anode Group

Discussion Threads

The 10 best IT certifications: 2012

March 26, 2012 7:42am PDT

TOGAF How about TOGAF!?! Storage? Storage is also increasing in importance with virtualization on the rise along with 'big data' and cloud infrastructures. Storage Certs from SNIA or CompTIA+...

82 Started by Beanonline  |  Latest comment by nishanth123

White Papers

Mind the Gap: What is an ITIL® Gap Analysis?

March 12, 2012 12:00am PDT

Organizations adopting ITIL best practices almost always ask, "Where do I begin?". The answer is a gap analysis. ITIL describes a gap analysis as a means of identifying areas where an organization...

Provided by: Global Knowledge

White Papers

Why ITIL® Is Important

March 12, 2012 12:00am PDT

This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in...

Provided by: Global Knowledge

Discussion Threads

Certifications most likely to land you a new job

February 15, 2012 1:00am PST

looks like it is old info for example - MCSE (Microsoft Certified Systems Engineer) - is old cert No Linux Certs !!! Please A+, MCP , MCSE more in Demand than RHCE ... or other Linux certs, I...

79 Started by Chaz Chance#  |  Latest comment by lanzoluz

Blog Post

Certifications most likely to land you a new job

February 14, 2012 4:34am PST

PMP and CCNA lead the way for certifications that are in most demand.

79 Latest comment by lanzoluz

Blog Post

ITIL 101: Capacity management sub-processes

February 1, 2012 5:24am PST

Capacity management is complex. In this blog, its sub-processes are explained.

White Papers

The Contribution of the Information Architecture for the Definition of the IT Service Strategy

February 1, 2012 12:00am PST

The Information Technology Infrastructure Library - ITIL - provides a framework of best practices for managing IT services. The study of this framework, as regards the definition of the IT Service...

Provided by: ARPN Journal of Systems and Software

Discussion Threads

ITIL: What goes in a Configuration Management Plan?

January 4, 2012 2:33pm PST

ITIL: What goes in a Configuration Management Plan? article root Business Service mgt in the cloud ITILv3 supports it however in my experience cloud providers do little more than provide OLAs on...

2 Started by linz1769  |  Latest comment by dwleach1

White Papers

IT Governance and Small Medium Enterprises

January 1, 2012 12:00am PST

In this decade Information Technology Governance (ITG) has become a hot topic between IT based companies. Since ITG status company is referring to an IT matured organization having six principles...

Provided by: International Association of Computer Science & Information Technology (IACSIT)

Blog Post

ITIL: What goes in a Configuration Management Plan?

December 12, 2011 4:30am PST

Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL V3. Wthout it, the effectiveness of the rest of your processes will be in...

2 Latest comment by dwleach1

Downloads

CompTIA Security+ SY0-301 2.0 (iOS)

December 2, 2011 12:00am PST

CompTIA Security+ SY0-301 mobile app includes over 275 realistic practice test questions with in-depth explanations for the CompTIA Security+ SY0-301 exam. If you've been studying for this exam...

Provided by: learnZapp

Discussion Threads

10 drawbacks to working in IT

November 23, 2011 5:09am PST

Excellent Post! Here's drawback #11... Here's another one I've run into over the years: the best case scenario is that everything works as expected. There's really no way to achieve more than...

33 Started by waltersokyrko@...  |  Latest comment by Darrell.Kirby

Discussion Threads

ITIL role conflicts and synergies

November 15, 2011 6:16am PST

ITIL role conflicts and synergies article root Process /service owner and manager I believe that there is also a conflict between a process (or a service) owner and the process (or service)...

3 Started by alain@...  |  Latest comment by Anton Avila

Blog Post

ITIL role conflicts and synergies

November 15, 2011 3:06am PST

Smaller organizations tend to have their ITIL resources handling multiple roles. Here's why that could be a bad idea.

3 Latest comment by Anton Avila

White Papers

Information Security Management System Standards: A Comparative Study of the Big Five

October 1, 2011 12:00am PDT

It cannot be denied that nowadays information is a very important asset for any modern organization. Therefore protecting its security is very important and becoming a top priority for many...

Provided by: International Journals of Engineering & Sciences

White Papers

A CBR-based Approach to ITIL-Based Service Desk

October 1, 2011 12:00am PDT

During the last 20 years ITIL (IT Infrastructure Library) has been evolving with the latest version published in 2007. Incident Management and Problem Management are two main activities of ITIL...

Provided by: Journal of Computing

Downloads

Personal Helpdesk for Outlook 5.1 (Windows)

September 28, 2011 12:00am PDT

An automated issue tracking and ticketing system for one person helpdesk, Personal Helpdesk provides you with all the necessary tools to log, collaborate, analyze and assist in the resolution of...

Provided by: AssistMyTeam

Discussion Threads

What constitutes a change in today's IT environments?

July 11, 2011 7:32am PDT

What constitutes a change in today's IT environments? article root This is a contenious topic And it is difficult to balance everyone's needs in an organization. How do you go about addressing...

22 Started by b4real@...  |  Latest comment by slickfiche@...

Downloads

.Biz v2.0 ITSM / ITIL Suite of Applications 2.0 (Windows)

July 1, 2011 12:00am PDT

.Biz provides easy installation, out-of-the-box functionality and is roll-out ready, as well as the Source Code to truly secure your investment and making it your own, all with an Unlimited...

Provided by: EasyAccess Business Solutions