call centers

Downloads

Auscomp eNavigator Suite 7.5 (Windows)

August 25, 2003 12:00am PDT

Auscomp eNavigator Suite (formerly 1st Java Navigator) is stacked with new functionality. Its Site Indexer automatically crawls through your existing site, extracting all links, and rendering them...

Provided by: Auscomp

Articles

Build a career portfolio to highlight your accomplishments

August 20, 2003 7:00am PDT

Gathering evidence of your day-to-day successes on the help desk can help you promote your career. Take the advice of one TechRepublic contributor and build a career portfolio to showcase your...

12 Latest comment by dantelaf1

Downloads

K8N_W98ME_DRV.exe 6.14.362.0 (Windows)

August 19, 2003 12:00am PDT

Click on the following links for the driver package readme info:.../WinME/Readme.txt This package supports the following driver models:NVIDIA nForce PCI System ManagementNVIDIA nForce AGP Host to...

Provided by: Leadtek Research

Downloads

nfref_264_wme.zip 6.14.362.0 (Windows)

August 19, 2003 12:00am PDT

Click on the following links for the driver package readme info:.../NFref_264_wme/Readme.txt This package supports the following driver models:NVIDIA(R) nForce(TM) Audio Codec InterfaceNVIDIA(R)...

Provided by: AOpen

Downloads

K8N_W2K_DRV.exe 2003-08-13 (Windows)

August 13, 2003 12:00am PDT

Click on the following links for the driver package readme info:.../Win2K/Readme.txt This package supports the following driver models:NVIDIA nForce PCI System ManagementNVIDIA nForce2 IDE...

Provided by: Leadtek Research

Downloads

K8N_WXP_DRV.exe 2003-08-13 (Windows)

August 13, 2003 12:00am PDT

Click on the following links for the driver package readme info:.../WinXP/Readme.txt This package supports the following driver models:NVIDIA nForce PCI System ManagementNVIDIA nForce2 IDE...

Provided by: Leadtek Research

Downloads

nfref_264_w2k.zip 2003-08-13 (Windows)

August 13, 2003 12:00am PDT

Click on the following links for the driver package readme info:.../extract/Readme.txt This package supports the following driver models:NVIDIA nForce MCP Networking ControllerNVIDIA nForce AGP...

Provided by: AOpen

Articles

High cost of perpetual help desk training might not be justified

August 11, 2003 7:00am PDT

Keeping your help desk staff properly trained can have a surprisingly dramatic effect on your bottom line. Find out how to ensure you're providing the right training and that its cost is justified.

4 Latest comment by psygirl20

Articles

Help desk outsourcing serves company's needs

August 6, 2003 7:00am PDT

An investment counseling firm solved its problem of poor technical support by outsourcing its help desk. Find out the key elements of the project's success.

40 Latest comment by HypnoToad72

Articles

Product review: FootPrints, a help desk tool

August 5, 2003 7:00am PDT

How this help desk call-tracking software works and its features

11 Latest comment by Maligne.Kroeker@...

Downloads

ICQ 3.4.23 (Mac)

July 31, 2003 12:00am PDT

One of the internet's first instant messengers, that has evolved into a personal communications center: ICQ allows you to exchange files, chat, send SMS to many cellular networks around the world,...

Provided by: ICQ

Articles

Internet Storm Center tracks the Internet's bad weather

July 30, 2003 7:00am PDT

Protecting a network requires a broad view of what is going on with the Internet. To help with that view, the SANS Institute has developed the Internet Storm Center. This site might just save you...

Articles

Talking Shop: Things you shouldn't say to an irate help desk caller

July 29, 2003 7:00am PDT

Dealing with upset users

28 Latest comment by pueblonative

Articles

Company offers fast, cheap online soft skills training

July 28, 2003 7:00am PDT

When your help desk pros or call center agents need soft skills training, consider the short, focused offerings of online provider Brown Bag Training. Get the scoop on this new company's offerings.

2 Latest comment by Salamander

Articles

Survey reveals most call center techs happy to help with other projects

July 22, 2003 7:00am PDT

Just what are call center tech pros doing when they're not on the phone? According to our survey, they're happily helping with other projects. Check out the results for the rest of our survey.

4 Latest comment by sue.ritter

Downloads

miniMusic SpinPad 1.0 (Mobile)

July 20, 2003 12:00am PDT

SpinPad is a graphic pattern sequencer for any Palm Platform handheld computer. It is designed as a much more intuitive and flexible interface than our BeatPad pattern sequencer; where BeatPad...

Provided by: miniMusic

Articles

Members disagree on managing time between help desk calls

July 15, 2003 7:00am PDT

When a new help desk manager asked for suggestions on how to manage his team, TechRepublic members weren't shy about responding. But not everyone agreed on what to do.

40 Latest comment by AaronTech

Downloads

Brother MFC-3220C USB 1.0.3.0 (Windows)

July 15, 2003 12:00am PDT

Brother MFC-3220C USB:The MFC-3220C multi-function center (MFC) is ideal for your home or home office, offering color inkjet printing (up to 12 ppm color, 14 ppm black), color copying, color...

Provided by: Brother International

Downloads

Brother MFC-3220C USB 1.0.3.0 (Windows)

July 15, 2003 12:00am PDT

Brother MFC-3220C USB:The MFC-3220C multi-function center (MFC) is ideal for your home or home office, offering color inkjet printing (up to 12 ppm color, 14 ppm black), color copying, color...

Provided by: Brother International

Downloads

Brother MFC-3220C USB 1.0.3.0 (Windows)

July 15, 2003 12:00am PDT

Brother MFC-3220C USB:The MFC-3220C multi-function center (MFC) is ideal for your home or home office, offering color inkjet printing (up to 12 ppm color, 14 ppm black), color copying, color...

Provided by: Brother International