call centers

Downloads

NF7S-win2kxp.exe 2003-06-17 (Windows)

June 17, 2003 12:00am PDT

Click on the following links for the driver package readme info:.../extract/Readme.txt This package supports the following driver models:NVIDIA(R) nForce(TM) Audio Codec InterfaceNVIDIA(R)...

Provided by: Universal ABIT

Articles

Managers offer suggestions for motivating your help desk staff

June 3, 2003 7:00am PDT

Help desk and call center staff tend to have high turnover rates. Here are some tips from three IT managers for keeping the job interesting and maintaining employee motivation.

8 Latest comment by freedb01@...

Articles

Data centers offer career opportunities for consultants with rare skills

June 2, 2003 7:00am PDT

In a few years, enterprises will find themselves searching for professionals with mainframe skills. Now's the time for consultants to bone up on those skills through formal training or a new...

8 Latest comment by Businessorati

Downloads

Screen Crosshair 1.3 (Mac)

May 28, 2003 12:00am PDT

This small utility displays a crosshair on the screen, with the mouse pointer in the center of the crosshair. It is a software I have written for a user who has a visual impairment that reduces...

Provided by: ARTIS

Articles

Product review: HEAT Service & Support, call center tracking software

May 27, 2003 7:00am PDT

The features and functionality of HEAT Service & Support, which is designed for large organizations that need more than a basic call-tracking system

14 Latest comment by rackerman@...

Articles

Talking Shop: Creative ways to reward outstanding help desk analysts

May 27, 2003 7:00am PDT

When money is tight, you can use these ideas to reward your staff

5 Latest comment by rwright17@...

Articles

How to improve help desk morale and service levels at the same time

May 27, 2003 7:00am PDT

What a tech leader did to improve help desk interactions with users

9 Latest comment by dcody40@...

Downloads

k8.zip 2003-05-27 (Windows)

May 27, 2003 12:00am PDT

This package supports the following driver models:Standard Enhanced PCI to USB Host ControllerVIA PCI to USB Enhanced Host ControllerNEC PCI to USB Enhanced Host Controller B0NEC PCI to USB...

Provided by: Shuttle

Downloads

nVIDIA.zip 2003-05-27 (Windows)

May 27, 2003 12:00am PDT

Click on the following links for the driver package readme info:.../WinXP/Readme.txt .../Win9x/Readme.txt .../Win2K/Readme.txt This package supports the following driver models:Standard Enhanced...

Provided by: Shuttle

Downloads

win9x_me.zip 6.14.343.0 (Windows)

May 27, 2003 12:00am PDT

This package supports the following driver models:NVIDIA(R) nForce(TM) Audio Codec InterfaceNVIDIA(R) nForce(TM) MCP Audio Processing Unit (Dolby(R) Digital)NVIDIA(R) nForce(TM) AudioNVIDIA(R)...

Provided by: Shuttle

Articles

Build Your Skills: Set up internal help desk newsgroups with SmartNewZ

May 26, 2003 7:00am PDT

Find out how to set up a news server based on the standard NNTP protocol on any Windows system on your network.

Articles

How should help desk analysts manage time between callers?

May 20, 2003 7:00am PDT

What should help desk analysts do when the phones aren't ringing off the hook? Columnist Jeff Davis has some ideas about what should and shouldn't be on the to-do list.

179 Latest comment by paul.tiffany@...

Articles

Product review: HEAT PowerDesk, call center tracking software

May 20, 2003 7:00am PDT

The pros and cons of an entry-level call-tracking system

6 Latest comment by waqas11

Articles

Talking Shop: What the management-level job requires in skills

May 19, 2003 7:00am PDT

What a management role is really all about

25 Latest comment by dedwards@...

Articles

The key to cost-effective support for specialized applications

May 14, 2003 7:00am PDT

Providing your user base with adequate support for highly specialized or home-grown systems presents some challenges. Here are the five components of a solid knowledge transfer plan.

Downloads

Creative WebCam Pro eX Drivers 1.02.01(1/29/2003) (Windows)

May 14, 2003 12:00am PDT

This update now allows still image capture to work properly in PC-CAM Center under 640x480 video resolution.

Provided by: Creative Labs (RETIRED)

Articles

Get IT Done: Encourage users to read and use help desk documentation

May 13, 2003 7:00am PDT

Learn several strategies for educating your users and helping them become more self-sufficient

30 Latest comment by Senior Program Analyst

Downloads

MediaDock 1.0 (Mac)

May 12, 2003 12:00am PDT

MediaDock is a simple companion to Apple's Dock, providing a place for mounted media such as CDs, DVDs, Disk Images, and Hard drives to reside. Just like the dock, MediaDock allows you to enable...

Provided by: Humongous Elephants and Tigers

Downloads

Game Center Client-Server 1.76 (Windows)

May 8, 2003 12:00am PDT

The program is intended for computer clubs, Internet of cafe or any other institutions which are handing over in rent computers. Some of many features: Internet traffic counting, unlimited number...

Provided by: FreeUSoft

Downloads

SilkMaster 1.0 (Mobile)

May 8, 2003 12:00am PDT

This is a freeware of the most portable Silkyboard keyboard. It extends the Graffiti area use.Why we call it "CONTROL CENTER"?Enter numbers and punctuations twice faster Quickly launch your...

Provided by: NOVASIB