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call centers

(12840 results)
 
  • Articles

    Members disagree on managing time between help desk calls

    July 15, 2003 7:00am PDT

    When a new help desk manager asked for suggestions on how to manage his team, TechRepublic members weren't shy about responding. But not everyone agreed on what to do.

    40 Latest comment by AaronTech

  • Downloads

    Brother MFC-3220C USB 1.0.3.0 (Windows)

    July 15, 2003 12:00am PDT

    Brother MFC-3220C USB:The MFC-3220C multi-function center (MFC) is ideal for your home or home office, offering color inkjet printing (up to 12 ppm color, 14 ppm black), color copying, color...

    Provided by: Brother International

  • Downloads

    Brother MFC-3220C USB 1.0.3.0 (Windows)

    July 15, 2003 12:00am PDT

    Brother MFC-3220C USB:The MFC-3220C multi-function center (MFC) is ideal for your home or home office, offering color inkjet printing (up to 12 ppm color, 14 ppm black), color copying, color...

    Provided by: Brother International

  • Downloads

    Brother MFC-3220C USB 1.0.3.0 (Windows)

    July 15, 2003 12:00am PDT

    Brother MFC-3220C USB:The MFC-3220C multi-function center (MFC) is ideal for your home or home office, offering color inkjet printing (up to 12 ppm color, 14 ppm black), color copying, color...

    Provided by: Brother International

  • Downloads

    CD Jewel Case Creator 3.6 (Mac)

    July 11, 2003 12:00am PDT

    Make beautiful, professional-looking CD and DVD Jewel Case Inserts and Labels for your personal or business use easily and effectively! Now you can create your own beautiful and professional CD...

    Provided by: AMF

  • Downloads

    Epson Software Film Factory 2.5 (Mac)

    July 10, 2003 12:00am PDT

    Film Factory is designed to allow you to organize, enhance, and print your photos. This software makes your Mac an organized photo library and processing center. It lets you enhance photos in...

    Provided by: Epson America

  • Downloads

    Epson Software Film Factory (OS X) 2.5 (Mac)

    July 10, 2003 12:00am PDT

    Film Factory is designed to allow you to organize, enhance, and print your photos. This software makes your Mac an organized photo library and processing center. It lets you enhance photos in...

    Provided by: Epson America

  • Articles

    Keeping the lines open when disaster hits the call center

    July 8, 2003 7:00am PDT

    Tips for designing a call center disaster plan

  • Downloads

    Elephant Backup 1.0 (Windows)

    July 8, 2003 12:00am PDT

    It's a new kind of backup software, one that you can set up and forget, knowing that your data is being backuped up safely. When the time comes to restore any of your data, it's available...

    Provided by: Elephant Backup

  • Articles

    Ways to avoid making angry help desk callers even angrier

    July 7, 2003 7:00am PDT

    Nothing is worse than taking an irate customer's anger up a notch by saying something you shouldn't. Follow this advice on understanding your callers' ire and learn ways you shouldn't react.

    54 Latest comment by lefty2ndbaseman@...

  • Articles

    Establish policies for communicating bad news to users

    July 1, 2003 7:00am PDT

    Delivering bad news to end users is tough, but when communicated badly or too soon, it can turn into trouble. Reduce the risks and make the process easier by publishing guidelines for your tech...

    29 Latest comment by WSL91

  • Downloads

    BabeX 1.12 (Windows)

    June 27, 2003 12:00am PDT

    BabeX is an Excel add-in that has been written to help parents track their baby's growth and development. The baby's weight, length, and head circumference can be plotted along with standard...

    Provided by: WAA

  • Articles

    PropWeb offers totally online call-tracking solution

    June 24, 2003 7:00am PDT

    Many help desk systems have optional Web interfaces, but PropWeb offers a completely online help desk solution that gives traditional client/server-based systems a run for their money.

    9 Latest comment by himesh kotre

  • Articles

    Write your help desk's mission statement to raise team awareness

    June 24, 2003 7:00am PDT

    One sure-fire way to improve help desk morale and raise awareness of your technical support team is to write a help desk mission statement. Get some tips on what to include and find some samples...

    9 Latest comment by RobSt

  • Articles

    IVR helps virtual shopping mall with seasonal hiring frenzy

    June 23, 2003 7:00am PDT

    Faced with hiring hundreds of people every holiday season, virtual retailer QVC got help from a workflow automation tool. Here's how it implemented the tool to save on the yearly hiring process.

  • Articles

    Tips for identifying burnout in yourself and your staff

    June 23, 2003 7:00am PDT

    If you're frustrated, angry, or just don't care anymore, you're probably experiencing burnout. Learn the most common symptoms and ways to positively identify burnout before it ruins your staff or...

    15 Latest comment by ryoung@...

  • Downloads

    Angel GIF ActiveX Control 2.2 (Windows)

    June 23, 2003 12:00am PDT

    Angel GIF ActiveX Control is an ActiveX control to display GIF file (still and animation) in OLE Container or float around screen. It supports all GIF89a standard, including transparent,...

    Provided by: Longtion

  • Articles

    Don't shy away from verifying a job candidate's resume claims

    June 19, 2003 7:00am PDT

    Though it may not be the most comfortable thing to do, verifying a job candidate's claims and credentials is mandatory when you consider the price of hiring someone who has been less than honest....

    5 Latest comment by Anthea

  • Downloads

    Brother MFC-3820CN USB 1.0.2.0 (Windows)

    June 17, 2003 12:00am PDT

    Brother MFC-3820CN USB:This is a 6-in-1 Color Inkjet Multi-Function Center (Fax/Print/Copy/Scan/PC Fax/PhotoCapture) Center.

    Provided by: Brother International

  • Downloads

    Brother MFC-3820CN USB 1.0.2.0 (Windows)

    June 17, 2003 12:00am PDT

    Brother MFC-3820CN USB:This is a 6-in-1 Color Inkjet Multi-Function Center (Fax/Print/Copy/Scan/PC Fax/PhotoCapture Center.

    Provided by: Brother International