call centers

Blog Post

The modular server approach for small organizations

May 8, 2013 5:30am PDT

There are no shortage of ways to design infrastructure to solve a specific problem. One popular new trend is the modular server, as Rick Vanover explains.

7 Latest comment by jwhitetr

Blog Post

Infographic: Awesome data centers

May 7, 2013 9:53am PDT

This infographic from Whoishostingthis.com offers some statistics on the world's largest data centers.

2 Latest comment by VytautasB@...

Blog Post

Hyper-V Recovery Manager on Windows Azure: Game changer in DR architecture

May 7, 2013 6:00am PDT

HVRM is a hybrid service that leverages the Azure public cloud and allows you to manage the replication of your primary data center to your disaster recovery (DR) site.

Whitepapers

Energy Efficient Cooling for Data Centers: A Close-Coupled Row Solution

May 7, 2013 12:00am PDT

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Provided by: APC by Schneider Electric

Discussion Threads

10 due diligence questions to ask before co-locating your data center

May 6, 2013 8:07pm PDT

10 due diligence questions to ask before co-locating your data center article root ccmalls.net Wonderful. Share a website with you , ( http://www.ccmalls.net/ ) Believe you will love it. We...

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Blog Post

10 due diligence questions to ask before co-locating your data center

May 6, 2013 6:58am PDT

Many organizations are discovering the benefits of data center co-location. But if you don't thoroughly vet prospective co-lo vendors, you could get burned.

Discussion Threads

Big Data in your call center: Managing the numbers

May 6, 2013 6:14am PDT

Big Data in your call center: Managing the numbers article root Reducing AHT for inbound calls Actually, adding stuff to the script (I'm assuming this is the script agents should follow when they...

1 Started by Zahra B.  | 

Discussion Threads

Datapod and the art of data center design on the iPad

May 3, 2013 7:59pm PDT

Datapod and the art of data center design on the iPad article root This is my baby Will, thanks for reviewing this - we created this to demonstrate how simple data center design can be with the...

1 Started by adamgsmith01  | 

Discussion Threads

Apps for the data center technician's iPhone

May 3, 2013 5:26am PDT

Apps for the data center technician's iPhone article root Don't forget about http://www.get-console.com/ Get Console is a portable field engineer app that runs on Apple iPad and iPhone, enabling...

2 Started by mobilejray  |  Latest comment by jcbronson@...

Whitepapers

Practical Enterprise Mobility

May 2, 2013 12:00am PDT

In the traditional IT model of a few years ago, when the employees of a company needed to access an enterprise application or business related data, the employee was almost always located in a...

Provided by: Mobile Helix

Whitepapers

Key Considerations in Evaluating Data Warehouse Appliances

May 2, 2013 12:00am PDT

Is a data warehouse appliance right for you? Is your company ready to consider a data warehouse appliance? In this new white paper, learn about their evolution, pros and cons and if this...

Provided by: Quest Software

Whitepapers

Harness Your Data for Better, Faster Decision-Making

May 2, 2013 12:00am PDT

A data warehouse can help change data to insight for your company, giving you the power to see what customers, markets and operations truly need. But deploying one can often be risky, time...

Provided by: Quest Software

Whitepapers

Restructuring, Consolidating, and Merging Active Directory, What You Need to Know Before You Start

May 2, 2013 12:00am PDT

Making changes to Active Directory domains can be a risky proposition. Active Directory is at the center of today’s networks. Mission-critical applications, such as email, rely on Active...

Provided by: Quest Software

Webcasts

Webinar - Big Data, Small Potatoes: Leverage the Cloud for Faster Storage and Real-Time Analytics

May 2, 2013 12:00am PDT

The ability to capture and analyze data has become a top priority for intelligence-based organizations. Unfortunately, most organizations aren't equipped to manage the massive amounts of...

Provided by: TechRepublic

Webcasts

Webcast: Big Data, Small Potatoes: Leverage the Cloud for Faster Storage and Real-Time Analytics

May 2, 2013 12:00am PDT

The ability to capture and analyze data has become a top priority for intelligence-based organizations. Unfortunately, most organizations aren't equipped to manage the massive amounts of...

Provided by: TechRepublic

Webcasts

Live Webcast: Big Data, Small Potatoes: Leverage the Cloud for Faster Storage and Real-Time Analytics

May 2, 2013 12:00am PDT

The ability to capture and analyze data has become a top priority for intelligence-based organizations. Unfortunately, most organizations aren't equipped to manage the massive amounts of...

Provided by: TechRepublic

Webcasts

Live Webcast - Big Data, Small Potatoes: Leverage the Cloud for Faster Storage and Real-Time Analytics

May 2, 2013 12:00am PDT

The ability to capture and analyze data has become a top priority for intelligence-based organizations. Unfortunately, most organizations aren't equipped to manage the massive amounts of...

Provided by: TechRepublic

Image Gallery

Screenshots: Data Center Planner review

May 1, 2013 10:13am PDT

Just about any data center administrator will benefit from a fully featured data center planning application.

Blog Post

Big Data in your call center: Managing the numbers

May 1, 2013 5:08am PDT

The data collected by your call center software is huge and varied. But which metrics matter and how can you make changes based on those metrics?

1

Whitepapers

Impact of Security Techniques on Cloud Computing

May 1, 2013 12:00am PDT

Several trends are opening up the era of cloud computing, which is an Internet-based development and use of computer technology. The ever cheaper and more powerful processors, together with the...

Provided by: IJCSMR