- Subscribe to this page:
- RSS
- Email Alert
call centers
(8 results)-
Book Chapters
Get an inside look at System Center Operations Manager 2007
March 25, 2008 12:00am PDT
System Center Operations Manager (OpsMgr) 2007 is designed to help you monitor and manage your IT services. But to deploy and support OpsMgr most effectively, it helps to know a little bit about...
Provided by: Sams Publishing
-
Book Chapters
Optimize your WAN by overcoming transport and link capacity limitations
August 8, 2007 12:00am PDT
IT organizations face pressure to increase productivity, improve application performance, support global collaboration, improve data protection, and minimize costs. And in today's WAN-centered...
Provided by: Cisco Press
-
Book Chapters
Take a holistic approach to common systems administration problems
July 19, 2007 12:00am PDT
Build a solid framework for thinking about system administration (SA) problems rather than simply mastering narrow how-to solutions to particular admin problems, and you'll be able to solve...
Provided by: Addison Wesley Professional
-
Book Chapters
Build a scalable, flexible, and highly-available data center
August 19, 2005 12:00am PDT
This sample chapter, taken from Cisco Press' Data Center Fundamentals, focuses on three main properties of data center architectures: scalability, flexibility, and high availability. Data centers...
Provided by: Cisco Press
-
Book Chapters
Choose the optimal site for your data center
July 6, 2005 12:00am PDT
Learn the important factors to consider when choosing the perfect location for your data center. This sample chapter, taken from Cisco Press' Build the Best Data Center Facility for Your...
Provided by: Cisco Press
-
-
Book Chapters
Measure help desk performance more effectively
July 6, 2005 12:00am PDT
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk...
Provided by: McGraw-Hill Professional
-
Book Chapters
Learn critical success factors for optimal help desk organization
June 30, 2005 12:00am PDT
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines the different ways help desks are organized and structured. When determining a help desk's...
Provided by: McGraw-Hill Professional
-
Book Chapters
Organizing the help desk
June 1, 2005 12:00am PDT
Whether you're building a help desk from the ground up or reorganizing an existing shop, the structure you create should be based on your customers' needs, your budget, your business' culture, and...
Provided by: HDI
Additional Results
-
Book chapters
Get an inside look at System Center Operations Manager 2007
March 25, 2008 12:00am PDT
System Center Operations Manager (OpsMgr) 2007 is designed to help you monitor and manage your IT services. But to deploy and support OpsMgr most effectively, it helps to know a little bit about...
-
Book chapters
Customize call and messaging management on your Cisco Unified Communications System
November 8, 2007 12:00am PST
Learn the basics of Cisco Unity system operation in this chapter download from Cisco Unity Fundamentals. Learn about Cisco Unity features and functions that will allow you to route and manage...
-
Book chapters
Investigate Cisco unified communications integrations
November 8, 2007 12:00am PST
Explore the different types of communication used between a Cisco unified communications server and a telephone system in this chapter download from Cisco Unity Fundamentals. Learn the...
-
Book chapters
Study the RTP and RTCP protocol formats and their application to conferencing systems
October 24, 2007 12:00am PDT
Endpoints and conferencing systems in an IP network send voice and video packets via Realtime Transport Protocol (RTP). RTP has a companion protocol called RTP Control Protocol (RTCP), which...
-
Book chapters
Optimize your WAN by overcoming transport and link capacity limitations
August 8, 2007 12:00am PDT
IT organizations face pressure to increase productivity, improve application performance, support global collaboration, improve data protection, and minimize costs. And in today's WAN-centered...
-
Book chapters
Enhance Wireshark with these coding and leveraging tools
August 3, 2007 12:00am PDT
In this chapter download from Writing Security Tools and Exploits, learn how to enhance and tweak Wireshark (formerly known as Ethereal), focusing on the leveraging and coding tools used to...
-
Book chapters
Take a holistic approach to common systems administration problems
July 19, 2007 12:00am PDT
Build a solid framework for thinking about system administration (SA) problems rather than simply mastering narrow how-to solutions to particular admin problems, and you'll be able to solve...
-
Book chapters
Investigate how cascading failures occur across layers within your system architecture
July 6, 2007 12:00am PDT
The standard system architecture for enterprise systems, including Web sites and Web services, comprises a collection of functionally distinct farms or clusters (often referred to as layers) that...
-
Book chapters
Hack the FreeBSD kernel with call hooking
June 15, 2007 12:00am PDT
Though rootkits have a fairly negative image, they can be used for both good and evil. Designing BSD Rootkits: An Introduction to Kernel Hacking arms you with the knowledge you need to write...
-
Book chapters
Master the use of variables in your Visual Basic for Applications (VBA) procedures
May 11, 2007 12:00am PDT
Visual Basic for Applications (VBA) procedures often need to store temporary values for use in statements and calculations that come later in the code. Although you may get away with using the...
-
Book chapters
CCVP self study: Master voice interface configuration in Cisco Voice over IP
March 26, 2007 12:00am PDT
Cisco Voice over IP, Second Edition is a Cisco-authorized, self-paced learning tool for Cisco Certified Voice Professional (CCVP) Voice over IP (VoIP) foundation learning. The book provides the...
-
Book chapters
Use SmartArt in PowerPoint 2007 to create a more polished and effective presentation
February 6, 2007 12:00am PST
Some of the coolest improvements in PowerPoint 2007 are related to the overhaul of its diagramming features, which now let you add much more than detailed diagrams and organization charts to...
