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cmdb
(7 results)-
Case Studies
Elbit Systems of America Uses Integrated IT Management to Meet the Challenges of Rapid Growth
May 21, 2009 12:00am PDT
ESA is growing quickly through acquisitions and new product lines. To avoid quality of service problems and system failures while providing services to an expanding user base, the IT team requires...
Provided by: CA
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Case Studies
Systalians Improves Service Quality and Enables Growth at Optimised Cost for Reunica
May 6, 2009 12:00am PDT
Systalians needed to increase efficiency to support the growth of the Reunica group - the company's user base has practically tripled in the space of six years. Maintaining service levels through...
Provided by: CA
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Case Studies
Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
April 24, 2009 12:00am PDT
Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to...
Provided by: Axios Systems
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Case Studies
BMC Software's Business Service Management Platform Drives New Multi-Million-Dollar Revenue Stream for Axon Computer Systems
April 6, 2009 12:00am PDT
Axon wanted to transform the IT services game by evolving traditional infrastructure delivery and management offerings to an on-demand Software as a Service (SaaS) platform. In order to plug the...
Provided by: BMC Software
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Case Studies
TechTeam Global Improves Customer Services and Reduces Cost Through Enterprise IT Management
March 4, 2009 12:00am PST
TechTeam Global uses a Single-Point-of-Contact (SPOC) model to deliver its services from locations in the United States, Europe and the Asia-Pacific region. Its SPOC delivery model results in...
Provided by: CA
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Case Studies
New HP ITSM Software Supports Business Change at South African Telecommunications Giant
March 1, 2009 12:00am PST
Vodacom South Africa wanted a more sophisticated, service-orientated tool to manage incident and change more effectively to stay abreast of the growing maturation levels of their mobile network...
Provided by: Hewlett-Packard (HP)
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Case Studies
Business Service Management as a Key Success Factor for SFS Services AG
July 1, 2008 12:00am PDT
SFS services was faced with the challenge of adapting its services for the three operational Group companies to cope with the rapidly changing conditions of the modern business world and to link...
Provided by: BMC Software
Additional Results
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Case Studies
Elbit Systems of America Uses Integrated IT Management to Meet the Challenges of Rapid Growth
May 21, 2009 12:00am PDT
ESA is growing quickly through acquisitions and new product lines. To avoid quality of service problems and system failures while providing services to an expanding user base, the IT team requires...
-
Case Studies
Systalians Improves Service Quality and Enables Growth at Optimised Cost for Reunica
May 6, 2009 12:00am PDT
Systalians needed to increase efficiency to support the growth of the Reunica group - the company's user base has practically tripled in the space of six years. Maintaining service levels through...
-
Case Studies
Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
April 24, 2009 12:00am PDT
Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to...
-
Case Studies
BMC Software's Business Service Management Platform Drives New Multi-Million-Dollar Revenue Stream for Axon Computer Systems
April 6, 2009 12:00am PDT
Axon wanted to transform the IT services game by evolving traditional infrastructure delivery and management offerings to an on-demand Software as a Service (SaaS) platform. In order to plug the...
-
Case Studies
TechTeam Global Improves Customer Services and Reduces Cost Through Enterprise IT Management
March 4, 2009 12:00am PST
TechTeam Global uses a Single-Point-of-Contact (SPOC) model to deliver its services from locations in the United States, Europe and the Asia-Pacific region. Its SPOC delivery model results in...
-
Case Studies
New HP ITSM Software Supports Business Change at South African Telecommunications Giant
March 1, 2009 12:00am PST
Vodacom South Africa wanted a more sophisticated, service-orientated tool to manage incident and change more effectively to stay abreast of the growing maturation levels of their mobile network...
-
Case Studies
Business Service Management as a Key Success Factor for SFS Services AG
July 1, 2008 12:00am PDT
SFS services was faced with the challenge of adapting its services for the three operational Group companies to cope with the rapidly changing conditions of the modern business world and to link...
