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education & training
(13 results)-
Book Chapters
Perfect Phrases For Customer Service
October 1, 2007 12:00am PDT
Every manager and employee has heard the phrase "The customer is always right." But let's face it. Sometimes the customer is misinformed or confused - or just downright difficult to deal with....
Provided by: McGraw-Hill Companies
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Book Chapters
Perfect Phrases For Managers And Supervisors
October 1, 2007 12:00am PDT
Communication is the single most important key to a manager's success. What you say - and how you say it - sets the tone for every personal interaction, whether you're dealing with a troublesome...
Provided by: McGraw-Hill Companies
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Book Chapters
Optimize a sluggish Windows Vista system
August 16, 2007 12:00am PDT
Dig deep using expert-level tools and techniques to optimize your Windows Vista system. Microsoft Windows Vista Help Desk offers step-by-step guidance to using these tools effectively whether or...
Provided by: Que Publishing
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Book Chapters
Catch the rhythm of effective project execution and lead your IT projects to success
August 2, 2007 12:00am PDT
Having performed a project at some time during your career doesn't automatically make you a project manager. Yet an understanding of project management is essential in most fields, including IT,...
Provided by: Addison Wesley Professional
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Book Chapters
MCSA/MSCE Exam 70-290 prep: Administer Microsoft Windows Server 2003
June 28, 2007 12:00am PDT
In this sample chapter from MCSA/MCSE Self-Paced Training Kit (Exam 70-290): Managing and Maintaining a Microsoft Windows Server 2003 Environment, Second Edition, explore the various options...
Provided by: Microsoft Press
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Book Chapters
Investigate server chipsets
June 15, 2007 12:00am PDT
As the price of servers comes down to the level of desktop PCs, many small- and medium-sized businesses are forced to provide their own server setup, maintenance and support, without the...
Provided by: Que Publishing
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Book Chapters
Successfully execute IT projects by using integrated project plans and standards for measurements
April 19, 2007 12:00am PDT
Chapter four of CMMI for Outsourcing: Guidelines for Software, Systems, and IT Acquisition outlines how to execute projects using integrated project plans and standards for measurement. It covers...
Provided by: Addison Wesley Professional
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Book Chapters
Investigate computer forensics: Concepts, needs, and solutions
January 17, 2007 12:00am PST
As enterprises become more complex and exchange more information online, high-tech crimes are increasing at a rapid rate. It follows that the field of computer forensics, once regarded as a vague...
Provided by: Sybex
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Book Chapters
MCDST study guide: Administer Active Directory like an expert
August 23, 2006 12:00am PDT
Administer Active Directory like an expert by mastering the tools described in this sample chapter from MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a...
Provided by: Microsoft Press
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Book Chapters
Work with SQL Server Agent jobs
June 29, 2006 12:00am PDT
Microsoft SQL Server features a powerful and flexible job-scheduling engine called SQL Server Agent. This sample chapter from MCTS Self-Paced Training Kit (Exam 70-431): Microsoft SQL Server...
Provided by: Microsoft Press
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Book Chapters
Plan, implement, and manage Windows Server 2003 Group Policy
January 6, 2006 12:00am PST
This sample chapter, taken from MCSE 70-294 Training Guide: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory InfraStructure, covers information about how...
Provided by: Que Publishing
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Book Chapters
Manage a Windows Server 2003 Active Directory Infrastructure
October 28, 2005 12:00am PDT
This sample chapter, taken from MCSE 70-294 Training Guide: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory InfraStructure, offers study strategies and...
Provided by: Que Publishing
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Book Chapters
Learn to surf the Web anonymously
March 4, 2005 12:00am PST
Anonymity has nearly become a thing of the past on the Internet. With cookies, adware, and spyware, most users are constantly being tracked when they surf the Internet. This can pose a variety of...
Provided by: O'Reilly Media
Additional Results
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Book chapters
Making design collaboration work
March 31, 2010 12:00am PDT
This chapter from The Design of Design: Essays from a Computer Scientist, by Fred Brooks (author of The Mythical Man-Month), offers a detailed look at the role of collaboration in modern...
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Book chapters
Get started developing iPhone apps
January 8, 2010 12:00am PST
This chapter from iPhone for Programmers: An App-Driven Approach looks at iPhone functionality, the updated features of the iPhone 3GS and the iPhone 3x operating system, the Cocoa frameworks,...
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Book chapters
Get a vendor-neutral overview of your virtualization options
October 27, 2009 12:00am PDT
This sample chapter from Practical Virtualization Solutions examines popular virtualization strategies from an application and performance perspective and looks at the pros and cons of each...
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Book chapters
Arm yourself with the knowledge to fight cybercrime
July 10, 2008 12:00am PDT
Criminal activity involving computers continues to grow, making it critical for law enforcement personnel, legislators, and IT pros to develop the knowledge to prevent, detect, report, and...
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Book chapters
Try the New School approach to effective security spending
April 10, 2008 12:00am PDT
CIOs, IT managers, and security specialists all face difficult questions about security spending. This sample chapter from The New School of Information Security examines justifications for...
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Book chapters
Perfect Phrases For Customer Service
October 1, 2007 12:00am PDT
Every manager and employee has heard the phrase "The customer is always right." But let's face it. Sometimes the customer is misinformed or confused - or just downright difficult to deal with....
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Book chapters
Perfect Phrases For Managers And Supervisors
October 1, 2007 12:00am PDT
Communication is the single most important key to a manager's success. What you say - and how you say it - sets the tone for every personal interaction, whether you're dealing with a troublesome...
