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Case Studies

Case Study: Cincinnati Zoo and Botanical Garden

March 28, 2013 12:00am PDT

The Cincinnati Zoo & Botanical Garden is one of the nation’s most popular attractions, a Top 10 Zagat-rated Zoo, and a Top Zoo for Children according to Parent’s Magazine. Each year, more than 1.3...

Provided by: IBM

Case Studies

Telvista Served Symantec's Bottom Line

November 26, 2012 12:00am PST

Symantec, a world leader in Internet security technology with its Norton brand software products. Symantec needed a partner to answer incoming sales calls, close sales, and upsell premium products...

Provided by: Telvista

Case Studies

More Services From a Single Source

October 17, 2012 12:00am PDT

The SAP service provider is posting double-digit quarter-on-quarter growth rates with outsourcing and managed Services. Their challenges are multi-site private cloud for SAP systems and many other...

Provided by: VMW Games

Case Studies

Case study: How Virgin Atlantic increased online sales and service

October 11, 2012 12:00am PDT

Virgin Atlantic offers end-to-end differentiated customer service starting at the point of booking via their website. Offering this high level of service, while dealing with fluctuating levels of...

Provided by: LivePerson

Case Studies

Case study: How BT increased online sales conversions

October 11, 2012 12:00am PDT

A review of BT.com highlighted that, while the site was doing well, it could do better -- especially to drive sales online, rather than completing them via call centres. This case study highlights...

Provided by: LivePerson

Case Studies

SJR State College IT Group Examines Options and Builds IT Road Map in Mainline Discovery Workshop

August 20, 2012 12:00am PDT

St. Johns River State College's was facing a number of challenges. These included the college's rapid growth rate resulting from new offerings of web-based instruction, which provided the impetus...

Provided by: Mainline Information Systems

Case Studies

43 City Councils, One Reporting System

August 10, 2012 12:00am PDT

Introducing a new council finance management system presented new challenges in controlling and reporting for the local authorities using the Lower Rhine Council Data Centre (Kommunalen...

Provided by: IBM

Case Studies

SAPERION Embraces Cloud Services to Stay One Step Ahead of the Competition

July 27, 2012 12:00am PDT

Berlin-based company SAPERION AG has been developing software for recording, storing, processing, and preparing corporate data for over 20 years. Software development company SAPERION needed to...

Provided by: IBM

Case Studies

DataCo Solutions: Seamlessly Accessing InterCall's Reliable and Secure Audio Conferencing and Collaboration Services

July 10, 2012 12:00am PDT

As a leading small business in a competitive market, DataCo Solutions is constantly assessing new business opportunities while looking for ways to sustain and improve existing ones. Capturing new...

Provided by: InterCall

Case Studies

Univision: Achieving Seamless International Connectivity and Communication

July 10, 2012 12:00am PDT

As the leading Spanish-language media company in the U.S., delivering this coverage entails having employees travel to where the news is occurring and coordinating efforts via conference calls....

Provided by: InterCall

Case Studies

Open Universities Australia supports growth through business intelligence

July 1, 2012 12:00am PDT

OUA's value proposition is to provide flexible, quality courses in an open environment. In order to deliver on that value proposition, OUA needs an in-depth understanding of the needs of students...

Provided by: IBM

Case Studies

Fiserv: Saving USD8 Million in Five Years and Helping Banks Improve Business Outcomes Using IBM Technology

April 23, 2012 12:00am PDT

With the trend toward consolidation in the banking industry, small and midsize banks and credit unions are seeking new ways to attract, retain and grow profitable customer relationships while...

Provided by: IBM

Case Studies

NTT Data Uses Cisco UCS to Carry Out Integrated Virtualization of In-House IT System Platforms and Reduce TCO

April 12, 2012 12:00am PDT

NTT Data Corporation is a global company with bases in 145 cities in 34 countries. With the aim of reducing the Total cost of ownership (TCO) of its in-house IT system and strategically ramping up...

Provided by: Cisco

Case Studies

Buch.de Implements an Innovative CRM Solution Using IBM Unica

April 1, 2012 12:00am PDT

The buch.de internet stores AG is an online book and media retailer based in Munster. The buch.de decided to modernise its Customer Relationship Management (CRM) department from the ground up....

Provided by: IBM

Case Studies

University Stays in Front With Full-Scale Network Transformation

February 22, 2012 12:00am PST

Loughborough University is justifiably proud of its customer satisfaction ratings, having topped the Times Higher Education Best Student Experience poll for five years in succession. Their...

Provided by: Cisco Systems

Case Studies

Healthcare Provider Streamlines Workflow With Virtual Desktops

January 20, 2012 12:00am PST

Serving Grand Rapids and the West Michigan area, Metro Health is an integrated health system that includes a new state-of-the-art hospital, their challenge was to improve desktop environment,...

Provided by: Cisco

Case Studies

Greenfield Wireless Innovator Outsources Mission-Critical Functions to Amdocs for Rapid Success

January 19, 2012 12:00am PST

In the highly competitive Canadian wireless market, Mobilicity has a very innovative business model for its operational and IT strategy: outsourcing virtually all of its mission-critical...

Provided by: Amdocs

Case Studies

Villa Plus Gets Smarter With Web Analytics by Selecting IBM Coremetrics

January 1, 2012 12:00am PST

Villa Plus is one of the largest villa tour operators in the UK. Villa Plus was using a free web analytics platform that was not meeting the growing company's needs. The company needed a more...

Provided by: IBM

Case Studies

Greener and More Efficient Cloud Services

October 20, 2011 12:00am PDT

Cineca is one of the largest supercomputing centers in Italy. Cineca provides high-performance computing, as well as the management and development of networks. Cineca challenges are to reduce...

Provided by: Cisco

Case Studies

U.S. Cellular Boosts Campaign Volume and Performance

September 29, 2011 12:00am PDT

U.S. Cellular is the 6th largest wireless carrier in the US. As demand for its wireless services has increased, U.S. Cellular has expanded its network. Their challenge is to centralize customer...

Provided by: IBM