help desk software

Image Gallery

Spotlight: Help Desk Software from Help Desk Reloaded

June 22, 2010 12:41pm PDT

Help Desk Software gives a company a tool for reporting PC (and related) issues and allows users to track ticket status and make assignments.

Book Chapters

Learn critical success factors for optimal help desk organization

June 30, 2005 12:00am PDT

This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines the different ways help desks are organized and structured. When determining a help desk's...

Provided by: McGraw-Hill Professional

Image Gallery

Spotlight: Web Help Desk

April 8, 2010 7:49am PDT

Web Help Desk is for any IT department who needs to track clients and assets, as well as keep an associated calendar, and see reports on all of it.

Blog Post

DIY: Install and configure your Cerb5 help desk

November 12, 2011 10:54am PST

Cerb5 is a powerful and flexible help desk solution that is particularly a good option for small shops that only have one or two users connected to the system at one time.

Blog Post

Review: Help Desk Software from Help Desk Reloaded

June 22, 2010 12:46pm PDT

Help Desk Software gives a company a tool for reporting PC (and related) issues and allows users to track ticket status and make assignments.

15 Latest comment by Priyaag

Blog Post

When the help desk actually helps

May 5, 2009 2:01pm PDT

Derek Schauland describes a recent software upgrade that went awry and the positive support experience that changed his attitude about making the call to an external help desk.

20 Latest comment by Coss71

Articles

Help desk outsourcing serves company's needs

August 6, 2003 7:00am PDT

An investment counseling firm solved its problem of poor technical support by outsourcing its help desk. Find out the key elements of the project's success.

40 Latest comment by HypnoToad72

Downloads

WN Help Desk Web 8.0.3 (Windows)

September 2, 2003 12:00am PDT

WN Help Desk is a shareware help desk solution with a backend database of either Microsoft SQL or Microsoft Access. WN Help Desk Standard uses only the Access backend database, while WN Help Desk...

Provided by: Wickett.NET

Blog Post

Help desk burnout

June 23, 2008 12:51pm PDT

Don't let stress rule your life; take control of your work-life balance by recognizing the symptoms of stress or work burnout.

Blog Post

Implementing help desk software: IT exec offers a firsthand account

June 16, 2009 8:49pm PDT

If your organization is in the market for new help desk software, read Jay Rollins' detailed account of selecting and implementing a new help desk system. His insights into the process may save...

Blog Post

Install the powerful OTRS help desk ticketing system

June 8, 2012 3:05pm PDT

Follow instructions on how to install and run the open source help desk ticketing system OTRS on a LAMP server with a Ubuntu base.

7 Latest comment by gorman.mi@...

Downloads

Web Help Desk Pro 9.2.3.2 (Windows)

January 22, 2010 12:00am PST

This help desk software Pro edition of Web Help Desk for Microsoft Windows offers an industry leading web-based help desk software that empowers IT help desk technicians with an iPhone Web app,...

Provided by: MacsDesign Studio

Articles

Evaluate help desk call-tracking software with these criteria

April 10, 2003 7:00am PDT

Before your IT support organization spends a ton of money on a call-tracking system, find out how current practices, agent use, call handling, integration points, and other factors should affect...

9 Latest comment by rod@...

Articles

Product review: HEAT PowerDesk, call center tracking software

May 20, 2003 7:00am PDT

The pros and cons of an entry-level call-tracking system

6 Latest comment by waqas11

Blog Post

Help Desk Implementation Diary: Week 1

January 6, 2009 8:23am PST

Jay Rollins takes you step by step as he spearheads the implementation of his company's new help desk system. In this part, he talks about choosing the best software.

Articles

Prevent unsupported hardware and software installs with policies, lockdowns

April 29, 2003 7:00am PDT

Supporting the software and hardware solutions approved by your company's management is hard enough. Use these techniques to prevent unauthorized installations on your users' machines.

56 Latest comment by dlettvin

Downloads

AmberCat Help Desk 3.4 SP6 (Windows)

March 17, 2006 12:00am PST

AmberCat Help Desk can help you log, track, and manage your help desk calls. Customers can log requests directly via e-mail or their browser, in addition to rapid Windows-based call logging for...

Provided by: AmberCat Systems

Articles

Microsoft gleans top 10 basic security errors from thousands of help desk calls

February 7, 2005 8:00am PST

Microsoft's Security Response Center gets lots of calls for help with security problems. Here are the top ten laws that you can depend on.

47 Latest comment by avid

Q&A

Best Helpdesk Software

May 21, 2010 7:17am PDT

Good discussion thread about Help Desk software located here: http://techrepublic.com.com/5208-13583-0.html?forumID=102&threadID=328797&messageID=3272908&tag=leftCol;post-1434 I hope this helps....

4 Started by kajun989  |  Latest comment by JustSayNguyen

Downloads

Help Desk Server 2.0 (Windows)

March 22, 2004 12:00am PST

Web based help desk software for IT help desks, facility help desks, and other types of internal help desks. Use it to create a help desk website on your network or on the Internet. Users,...

Provided by: Avensoft