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help desk
(3449 results)-
White Papers
A CBR-based Approach to ITIL-Based Service Desk
October 1, 2011 12:00am PDT
During the last 20 years ITIL (IT Infrastructure Library) has been evolving with the latest version published in 2007. Incident Management and Problem Management are two main activities of ITIL...
Provided by: Journal of Computing
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Discussion Threads
Pleae guide me.
September 21, 2011 5:32pm PDT
Pleae guide me. New member here. Trying to figure out what my next step should be. First off I am 26 years old and currently working in the IT field. I want to continue my education but going back...
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White Papers
How old remote support tools hinder your helpdesk
September 21, 2011 12:00am PDT
It wouldn't be efficient to use flint and steel to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes...
Provided by: LogMeIn
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Case Studies
Onsult: IT Firm Aims to Reduce Support Calls by 50 Percent, Double Revenue With Cloud Services
September 7, 2011 12:00am PDT
Onsult is an IT services firm that consults businesses in the effective use of technology. It also installs and cares for technology infrastructures. German IT provider Onsult has been testing...
Provided by: Microsoft
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White Papers
Alcatel-Lucent Converged Network Solution: The cost-effective, application fluent approach to network convergence
September 1, 2011 12:00am PDT
Today, corporate networks are facing unprecedented challenges caused by three trends: the need to deliver mission-critical, real-time applications; the explosion of new devices such as IP desk...
Provided by: Alcatel Lucent Enterprise
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Image Gallery
Ten rules to keep tech support sane
August 31, 2011 6:51am PDT
Help desk work requires far more than just knowing how to sort out a user's computer problems.
11 Latest comment by uberlist@...
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Discussion Threads
10 wacky IT office pranks
August 26, 2011 3:23pm PDT
P.S. I forgot to mention the one thing that turned his anger into laghter. Once we revealed the prank, he felt like the biggest fool in the world when he realized that there wasn't even a...
289 Started by ceso_softdev | Latest comment by kitdaddio
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Blog Post
10 wacky IT office pranks
August 26, 2011 2:11pm PDT
An office without practical jokes would be a mighty dull place to work. Luckily, legions of IT pranksters have kept things lively over the years.
289 Latest comment by kitdaddio
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Whitepapers
Raising the Call: Integrating Aruba Wireless LANs with Microsoft Lyncs' Emergency Call Architecture
August 25, 2011 12:00am PDT
As traditional TDM PBXs have progressively been replaced with IP-PBXs and unified communications systems, vendors have been called upon to integrate these systems with the North American E9-1-1...
Provided by: Aruba Networks
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Q&A
Help Desk Service guide: staff ratio?
August 22, 2011 1:00pm PDT
Help Desk Service guide: staff ratio? My previous question had disappeared for some unknown reason so I'll try to repeat it briefly: There is a guide published by TechRepublic in 2005 that is...
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Discussion Threads
Improve customer service by issuing smartphones to techs
August 18, 2011 1:33pm PDT
Just a couple of thing's here Scott I have to agree with the above post you need to block the numbers of these phones as the Techs will be overrun with calls for ever. Given half a chance end...
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Blog Post
Improve customer service by issuing smartphones to techs
August 18, 2011 9:15am PDT
Scott Lowe discusses his quest for a new help desk system with a mobile app that will help his staff stay connected and productive.
9 Latest comment by diman75
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Case Studies
County Meath Vocational Education Committee (VEC): Standardizing Desktop Saves Education Authority 30,000 in Annual Power Costs
August 11, 2011 12:00am PDT
County Meath Vocational Education Committee (VEC) operates facilities that have distinct identities and programs that reflect the needs of local students. Because IT staff had no central tools to...
Provided by: Microsoft
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Discussion Threads
Using web based Helpdesk software to Boost Your Online Business
August 7, 2011 7:15pm PDT
Using web based Helpdesk software to Boost Your Online Business How to improve the efficiency of your IT department. Do you want to save the cost handling the customer's complain, support,etc....
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Discussion Threads
Five tips for reducing the stress of user support calls
July 27, 2011 8:15pm PDT
Five tips for reducing the stress of user support calls article root Point 1 is about the only one I'd get away with Everything else would be valid if only I could get the backup to say no to...
5 Started by simpletrading05 | Latest comment by sipeki
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Blog Post
Five tips for reducing the stress of user support calls
July 27, 2011 12:38pm PDT
Spend enough time on the helpdesk, and your nerves are likely to get a bit frayed. Here are some survival tips to help make the job less stressful.
5 Latest comment by sipeki
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Discussion Threads
10 stupid user stories: The madness persists
July 22, 2011 12:40pm PDT
10 stupid user stories: The madness persists article root 10 Stupid User Stories One of our branches experienced a utility power outage. After the outage was resolved and they had power restored,...
442 Started by swmace | Latest comment by kgaamangwe
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Q&A
Consolidating Service Desk and Desktop Support. Your thoughts, please?
July 22, 2011 5:08am PDT
Consolidating Service Desk and Desktop Support. Your thoughts, please? I'm thinking of moving my Desktop Support team into a Service Desk role. This is necessitated by the cost pressures that I'm...
5 Started by moepi.matome@... | Latest comment by praveen_negi@...
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Q&A
What's the benchmark of Helpdesk cost around the IT Industry?
July 18, 2011 5:57pm PDT
What's the benchmark of Helpdesk cost around the IT Industry? Is there any analysis report done in IT industry to benchmark of how much is the ideal cost for IT helpdesk to support a business...
1 Latest comment by williamks.tan@...
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White Papers
Near Field Sensing in Wireless LANs
July 11, 2011 12:00am PDT
Miscellaneous WLAN-based localization methods focus on preferably precise location estimation and tracking. However, the infrastructure of a WLAN system can also be utilized for relative spatial...
Provided by: IARIA
