help desk

White Papers

Leveraging Your Service Desk To Scale Your MSP Business

July 7, 2011 12:00am PDT

For the MSP, service desk capabilities play a critical role in the level of service that customers receive, and in the degree to which those services are delivered efficiently and profitably. In...

Provided by: CA (Computer Associates)

Whitepapers

Balancing Risk and Innovation with Sourcing AlternativesHelping IT managers and CIOs raise the ROI of IT

July 5, 2011 12:00am PDT

This paper explains how clients can balance risk and innovation through the use of services from IBM. A wide variety of managed-services solutions are discussed, including information protection...

Provided by: IBM

Whitepapers

Recruit and Build the Right Team for Your Service Desk

July 1, 2011 12:00am PDT

Your people are your most valuable asset. "To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process." This new Service Desk Institute...

Provided by: Citrix Online

White Papers

An Approach of Chunk-based Task Runtime Prediction for Self-Scheduling on Multi-core Desk Grid

July 1, 2011 12:00am PDT

Self-Scheduling is a dynamic and adaptive loop scheduling approach to reduce the total execution time for a task running in the cluster or grid environment. This paper focuses on how to use and...

Provided by: Academy Publisher

Discussion Threads

Admin vs. Non-Admin and impact

June 30, 2011 12:23pm PDT

Admin vs. Non-Admin and impact We are a company of 1500 employees with approx 10 office locations and one Service Desk located at our headquarters. We are moving from XP to Windows 7 on our...

2 Started by kannshultz  |  Latest comment by CharlieSpencer_Palmetto

Webcasts

Video - Tivoli Foundations Service Manager - Streamline Problem Resolution

June 29, 2011 12:00am PDT

Tony Thuy, IBM Sales & Strategy Leader for Tivoli Appliances, shares expert knowledge and discusses features of Tivoli Foundations Service manager software in the online "Streamline Problem...

Provided by: IBM

Blog Post

Prerequisites for taking IT to the next level

June 27, 2011 4:55am PDT

CIO Scott Lowe answers the question, If you have an environment that has old technology and needs a facelift, where is the biggest value?

13 Latest comment by Scott Lowe

Blog Post

Windows 7 Startup Repair Tool automatically diagnoses and fixes startup problems

June 23, 2011 8:33am PDT

In this edition of the Windows Desktop Report, Greg Shultz takes a look at the Windows 7 Startup Repair Tool and explains how it works to automatically troubleshoot and repair the operating system.

28 Latest comment by pjunkel-pcmind@...

Discussion Threads

Five tips for revamping the role of your help desk

June 20, 2011 9:35am PDT

Five tips for revamping the role of your help desk article root http://www.chic-goods.com/ Wonderful. Share a website with you , put this url in google sirch ( http://www.chic-goods.com/ )...

1 Started by chicgods92  |  Latest comment by uberlist@...

Blog Post

Five tips for revamping the role of your help desk

June 20, 2011 8:03am PDT

In the current IT environment, your help desk staff must take on more responsibilities than ever before. Here are a few ways they can address the new challenges and extend their reach.

1 Latest comment by uberlist@...

Discussion Threads

Reforming an IT Service Delivery Team - Part 1

June 19, 2011 12:38pm PDT

Reforming an IT Service Delivery Team - Part 1 Short Case Typically the IT Service Delivery team are the "unsung heroes" as often they gdt no credit yet take all the blame once things go awry....

4 Started by gilbert.oconnor@...  |  Latest comment by lothompson

Q&A

How do I remove or rearrange desk top icons in vista 64x?

June 15, 2011 9:33pm PDT

How do I remove or rearrange desk top icons in vista 64x? I want to clean up my desk top a bit and for some reason my right click does not work, nothing happens when I click in an open space. It...

3 Started by ndkat  |  Latest comment by markp24@...

White Papers

Best Practices for PC Lockdown and Control Policies

June 9, 2011 12:00am PDT

In general, an environment that is more locked down has less changes and less variation from a known good configuration. End users are more limited in their ability to install applications,...

Provided by: Viewfinity

Case Studies

Faden.it Services: German IT Firm Uses Cloud Solution to Help Manage and Protect Customers' PCs

June 7, 2011 12:00am PDT

Faden.it Services, a member of the Microsoft Partner Network, helps nearly 200 companies throughout Germany get the most value from their often limited IT budgets. Although the majority of...

Provided by: Microsoft

Whitepapers

Credit Card Fraud Detection Using Neural Network

June 1, 2011 12:00am PDT

The payment card industry has grown rapidly the last few years. Companies and institutions move parts of their business, or the entire business, towards online services providing e-commerce,...

Provided by: International Journal of Soft Computing and Engineering (IJSCE)

Discussion Threads

DIY: Manage networks and help desks for free with Spiceworks

May 27, 2011 7:59pm PDT

DIY: Manage networks and help desks for free with Spiceworks article root You are right... The adware isn't bad. The only issue I have is that we are and all Linux shop. I can't bring myself...

19 Started by Alpha_Dog  |  Latest comment by Too-Tired Techie

Blog Post

Apps for file sharing, backups, gaming, and more

May 27, 2011 6:35pm PDT

For his May 2011 mobile apps roundup, Scott Lowe features cloudsyncr, ShareFile Mobile, AD HelpDesk, MyBackup Pro, and Atari's Greatest Hits.

7 Latest comment by SKDTech

Blog Post

DIY: Manage networks and help desks for free with Spiceworks

May 27, 2011 5:42pm PDT

Spiceworks provides network auditing and help desk management in one interface for free. The catch is that you see IT-related ads in your interface. Despite this drawback, Jack Wallen explains why...

Whitepapers

The Modern Office and You: 5 Ways to Capitalize on Cloud Opportunities

May 26, 2011 12:00am PDT

The age of Cloud Computing is gaining momentum. As the number of Cloud services and offerings have increased, more and more small and mid-sized businesses (SMBs) are taking notice. This change in...

Provided by: ConnectWise

Discussion Threads

Troubleshoot instantly with the Windows 7 System Diagnostic Report

May 19, 2011 8:48am PDT

Troubleshoot instantly with the Windows 7 System Diagnostic Report article root System Diagnostic Report Have you used the System Diagnostic Report in Windows 7? Did it help you troubleshoot a...

10 Started by Mark W. Kaelin  |  Latest comment by rajarshichakrabarti