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help desk
(3450 results)-
Case Studies
Central Board of Excise and Customs Achieves Greater Efficiency With an Integrated Nationwide IT Infrastructure Provided by TCS
May 11, 2011 12:00am PDT
The Central Board of Excise and Customs (CBEC) is the government agency responsible for the collection of excise, import and export duty in India. The CBEC required a consolidated IT...
Provided by: Tata Consultancy Services
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Blog Post
10 things end users do that drive me crazy
May 6, 2011 8:55am PDT
Annoying users come with the support tech territory, but sometimes a little venting can help. See if these scenarios sound familiar.
276 Latest comment by gitmo
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Discussion Threads
The IT capabilities of Bin Laden
May 5, 2011 7:47am PDT
The IT capabilities of Bin Laden It has been reported that 'hundreds' of specialists are digging through the dozens of computer hard drives recovered from Bin Laden's compound. I assume he ran...
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Case Studies
Engenco: Engineering Firm Slices PC Support Costs by AUD$36,000 a Year, Improves User Services
May 4, 2011 12:00am PDT
Engenco is a fast-growing group of businesses servicing companies in the resources, rail, transport, defense, and maritime industries. To give better support to its 350 information workers,...
Provided by: Microsoft
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White Papers
South by South-East or Sitting at the Desk. Can Orientation be a Place?
April 29, 2011 12:00am PDT
Location is a key information for context-aware systems. While coarse-grained indoor location estimates may be obtained quite easily (e.g. based on WiFi or GSM), finer-grained estimates typically...
Provided by: Institute of Electrical and Electronics Engineers
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White Papers
A Matching Model Of The Academic Publication Market
April 28, 2011 12:00am PDT
This paper provides a dynamic analysis of the market for academic publications. Given imperfect information about journals' editorial line, authors can sometimes target a wrong journal; in turn,...
Provided by: Centre pour la Communication Scientifique Directe
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Downloads
Video Edit Magic Express 4.11 (Windows)
April 13, 2011 12:00am PDT
Video Edit Magic Express is designed to be the easiest video editing product available with support for most essential video editing features. A wizard based help quickly takes the user through...
Provided by: DeskShare
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Blog Post
10 tips for delivering bad news
April 6, 2011 7:10am PDT
Giving someone bad news is never easy, but there are right ways and wrong ways of going about it. Calvin Sun has some advice on the best methods for sharing unpleasant information.
12 Latest comment by AndrewRLong
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Q&A
Delegation and Inheritance
March 21, 2011 1:55pm PDT
Delegation and Inheritance Reposting as I posted in the wrong forum first time (sorry about the duplication). Edit: Used the term "OU" where I should have used the term "group" when referring to...
7 Started by Curt@... | Latest comment by Jasonjb1222
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Discussion Threads
Delegation and Inheritance
March 21, 2011 2:23am PDT
Delegation and Inheritance I'm delving into MS Active Directory for the first time, and I've run into a road block regarding how delegation and inheritance mix. I'm reading the 70-640 Microsoft...
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Case Studies
Apps Associates: Apps Associates Creates Flexible Workflows for Multiple Clients With MSP-Ready Nimsoft Service Desk
March 21, 2011 12:00am PDT
Due to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well as capabilities for managing and tracking SLAs and...
Provided by: CA (Computer Associates)
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Webcasts
Data-Driven Traffic Modeling, Prediction, and Planning
March 15, 2011 12:00am PDT
Some professors work primarily in labs and others mainly at desks. Presenter conducts her research on the bustling streets of Singapore, where she is helping to design a "Future mobility project"...
Provided by: Massachusetts Institute of Technology
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Q&A
What should be my top concerns for being the only IT person?
March 13, 2011 1:51pm PDT
It's both very good and very bad Good points Loads of stuff to learn and do, a great deal of implicit authority, you can really put your stamp on the place. Bad points. You never know enough,...
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Discussion Threads
THAT SUCKS!!!
March 8, 2011 8:59pm PST
THAT SUCKS!!! I'm not here for a few months, less than 50 posts since I got back, and I'm almost halfway up the top 100? what's with the members here? they all afraid to post or something? You...
34 Started by Jaqui | Latest comment by CharlieSpencer_Palmetto
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Discussion Threads
A Modest Proposal
March 8, 2011 8:21pm PST
A Modest Proposal The Discussion interface between TR and the World may ought to be just that, by some other name. Scrap all everything else. Nevermind the inherited, accountant-like...
3 Started by santeewelding | Latest comment by santeewelding
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White Papers
White Paper: Five Keys to a Successful Identity & Access Management Implementation
March 7, 2011 12:00am PST
Using these five best practices to guide an IAM implementation brings numerous benefits. For one, the phased approach enables you to quickly realize value from your investment, rather than waiting...
Provided by: CA
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White Papers
Using Six Sigma to Improve IT Help Desk Customer Service
March 5, 2011 12:00am PST
Within most organizations, the Information Technology (IT) department typically provides the infrastructure, implementation, and administration of hardware, software, networking, and database...
Provided by: University of Houston
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Q&A
Is Desktop support or IT Help Desk job helpful for experience after CCNA?
March 4, 2011 8:57pm PST
Is Desktop support or IT Help Desk job helpful for experience after CCNA? I am CCNA certified and now I get an offer related to the job of technical support. In this job I have to solve problems...
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Blog Post
What exactly is acceptable office behavior?
March 4, 2011 4:16am PST
What do you consider acceptable behavior in an office environment?
17 Latest comment by Costanza_Maffi
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White Papers
How to build custom business solutions for iPhone and iPad
March 1, 2011 12:00am PST
The iPad and iPhone are winning over businesses, and desk-bound databases are a thing of the past. With FileMaker Pro and FileMaker Go, you can create custom-tailored business solutions that run...
Provided by: FileMaker
