help desk

Whitepapers

Quest Authentication Services Scores High Marks at the University of East Anglia, Delivering Greater Security and 100% ROI in Less than a Year

January 8, 2013 12:00am PST

With more than 40,000 users with accounts on Unix and Windows applications, UK’s East Anglia University needed a single sign-on (SSO) solution. They turned to Authentication Services from Quest,...

Provided by: Quest Software, now a part of Dell

Blog Post

PowerShell Studio 2012: Full-featured tool provides extra help

January 4, 2013 6:00am PST

Derek Schauland reviews what is included in PowerShell Studio 2012, a third-party tool to help you learn and use PowerShell commands.

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Whitepapers

Stop Password Sprawl with SaaS Single Sign-On via Active Directory

January 1, 2013 12:00am PST

Organizations are rushing to SaaS in an effort to move business initiatives along faster than the traditional cycle of implementation, integration and on-going maintenance associated with...

Provided by: Centrify

Downloads

Web Help Desk

December 7, 2012 12:00am PST

Satisfying customers isn't as simple as keeping phone lines open 24/7. Customer support is an intricate process that needs to be fully backed by intelligent IT solutions and strategy. By...

Provided by: SolarWinds

Blog Post

How the tech chiefs' secret charm offensive wants to make the business love IT

November 23, 2012 7:50am PST

CIOs are using some tricks borrowed from PR and marketing to make themselves and their projects more visible to the rest of the business.

3 Latest comment by uk-hosted

Discussion Threads

Help for Mac help desks

November 21, 2012 12:31am PST

A joke? "One major advantage of Apple’s long-time simplification focus is the fact many users, seeking to perform common tasks, can simply be provided links to Apple’s documentation for those...

5 Started by peterfv@...  |  Latest comment by compudizzal@...

Blog Post

Help for Mac help desks

November 20, 2012 9:00am PST

Erik Eckel recommends Apple's own professionally produced documentation to help both administrators and users find the help they need. Here's where to find it.

5 Latest comment by compudizzal@...

Discussion Threads

Sitting at your desk could be killing you

October 31, 2012 1:08am PDT

More fire drills (2) - people take the elevators a lot which is disabled during a fire drill - In other news Floating around in a chair causes bone loss and obesity... Oh no wait a moment. ;) I...

52 Started by Chaz Chance#  |  Latest comment by gechurch

Blog Post

Sitting at your desk could be killing you

October 29, 2012 3:51am PDT

If your job requires a lot of sitting, you could be putting your health at danger. Here are some steps to avoid this.

52 Latest comment by gechurch

Discussion Threads

Think the helpdesk is disposable? Time to think again.

October 26, 2012 9:56am PDT

Think the helpdesk is disposable? Time to think again. article root Some Training Required - tsk tsk And on-going training at that. If your helpdesk is your buffer between staff and tech people...

42 Started by Dyalect  |  Latest comment by Deadly Ernest

Blog Post

Build out your Windows 8 deployment team

October 26, 2012 8:52am PDT

Adding specialists to your Windows 8 deployment team can help save your team from being bogged down in user questions. Will Kelly shares some insight about the value of these specialists.

Blog Post

Think the helpdesk is disposable? Time to think again.

October 26, 2012 8:31am PDT

Just because everyone uses a computer it doesn't mean they can fix them when they go wrong. Let's kill off the myth that we live in a new age of IT literacy.

42 Latest comment by Deadly Ernest

Discussion Threads

10 IT relics I really miss

October 22, 2012 5:44am PDT

I miss good research First of all computer stores still do exist, so if one is too lazy to get out of the armchair no wonder one does not find one. Secondly immersive gaming still does exist - it...

422 Started by chatch@...  |  Latest comment by Garden Gnome

Blog Post

10 IT relics I really miss

October 22, 2012 4:44am PDT

Do you remember the days of BBSes and shareware subscriptions, magazines full of BASIC code for your CoCo, and true desktop cases? Take a techie stroll down memory lane.

422 Latest comment by Garden Gnome

Whitepapers

5 Best Practices for Mobile Business Intelligence

October 22, 2012 12:00am PDT

Considering rolling out mobile business intelligence? The benefits are obvious: get data where decisions are made and in the hands of people who need it. Spread business intelligence more widely...

Provided by: Tableau Software

Discussion Threads

Free Helpdesk stands out for its easy setup and user friendliness

October 9, 2012 12:49pm PDT

Free Helpdesk stands out for its easy setup and user friendliness article root How about HESK? http://www.hesk.com/ Way more features than this, and just as simple to install and use....

4 Started by jrewolinski  |  Latest comment by dmitrymin

Downloads

Fix Computer Issues Fast with GoToAssist Remote Support by Citrix

October 8, 2012 12:00am PDT

Citrix GoToAssist lets you quickly access customers' machines online, so you can use your expertise to fix a technical problem instantly. The GoToAssist platform offers 3 essential cloud-based...

Provided by: Citrix Online

Discussion Threads

Free Helpdesk stands out for its easy setup and user friendliness

October 7, 2012 9:03am PDT

Free Helpdesk stands out for its easy setup and user friendliness article root www.wholesalemkt.net Wonderful. Share a website with you , ( http://www.wholesalemkt.net/ ) Believe you will love...

Started by  | 

Blog Post

Free Helpdesk stands out for its easy setup and user friendliness

October 5, 2012 10:07am PDT

Free Helpdesk does not offer a lot of bells and whistles, though it does an incredibly good job of being a simple and intuitive way for your IT department to organize support requests.

4 Latest comment by dmitrymin

Whitepapers

Network Performance Monitoring

October 2, 2012 12:00am PDT

Almost all networks have plenty of network monitors. When something goes wrong, the help desk or the NOC (Network Operating Center) will get a few too many spontaneous alerts from users. That...

Provided by: Global Knowledge