help desk News and Other Resources

Downloads

WebCam Monitor 5.24 (Windows)

February 24, 2011 12:00am PST

Turn your PC into a video surveillance system, that allows you to monitor your home/office from a remote location. WebCam Monitor lets you simultaneously monitor multiple webcams or IP cameras....

Provided by: DeskShare

Podcasts

Forefront Identity Manager: Making It Easy for Administrators

February 17, 2011 12:00am PST

How many people on the help desk, security, or administration team support basic user-management functions, for example, group membership management, password reset, and Active Directory account...

Provided by: Microsoft

Discussion Threads

You've been labeled at work. What do you do now?

February 15, 2011 6:33am PST

You've been labeled at work. What do you do now? article root Boxing vs. Labeling One I constantly strive with is boxing. While labeling is assigning a predefined analysis to something for quick...

21 Started by LewSauder | Latest comment by Lumiere2011

Discussion Threads

Help!!!

February 12, 2011 11:44am PST

Help!!! I have CCNA certificate but I'm working in IT help desk(ITES) for 1 year now.I wanna work in IT say as a network engineer.Is there any way to make it into IT? Yes there is and you have...

10 Started by techie123890 | Latest comment by WmTConqror

Case Studies

University Staff Goes Where Work Takes Them With BlackBerry MVS Solution

January 27, 2011 12:00am PST

Fayetteville State University (FSU) received BlackBerry MVS - a solution that unifies fixed and mobile communications. They were interested in seeing if BlackBerry MVS would: increase customer...

Provided by: BlackBerry

White Papers

When Reality Hits ITIL-Implementations

January 18, 2011 12:00am PST

Is implementing ITIL really simple? It is easy to hear about ITIL from a consultant or read from a blog or even attend an ITIL course, but the hardest part comes while implementing those processes...

Provided by: ManageEngine

Webcasts

BMC IT Service Desk on RemedyForce

January 13, 2011 12:00am PST

The attendees of this webcast will learn how BMC IT Service Desk on RemedyForce delivers cloud-enabled service desk, self-service, change, and inventory management capabilities hosted on the...

Provided by: BMC Software

Case Studies

Punjab National Bank Achieves 165% ROI With CA Technologies IT Management Solutions

January 4, 2011 12:00am PST

Punjab National Bank (PNB) has more than 5,000 branches and six crore customers as of September 30, 2010. It has the distinction of being the first bank fully owned, managed and administered by...

Provided by: CA

Case Studies

Real Estate Agents and Lenders Increase Efficiency and Improve Customer Satisfaction With Fujitsu Scanners

January 1, 2011 12:00am PST

Qualifying for a loan is no easy feat and the time intensive labor of culling financial records, pay stubs, tax returns, W-2, bank statements, and loan documents can be as equally painful for the...

Provided by: Fujitsu

Case Studies

Tax Preparer X-TAX Uses Fujitsu ScanSnap for More Efficient Tax Returns and Paperless Office

January 1, 2011 12:00am PST

X-TAX is Lansing, Michigan's leading retail tax preparer, and a CPA firm open year round. X-TAX wanted to decrease inefficiencies and wait times associated with sharing single centralized scanner...

Provided by: Fujitsu

Case Studies

Spectrum Health Improves Productivity With CA Clarity PPM and CA Service Desk

January 1, 2011 12:00am PST

Spectrum Health's mission is to improve the health of the communities it serves by offering greater personalized care to individuals and families. Technology plays a key role in enabling Spectrum...

Provided by: CA

Case Studies

CIBER Replaced BMC Remedy With CA Service Desk

January 1, 2011 12:00am PST

CIBER, Inc. is a global IT services company that builds, integrates and supports applications and infrastructures for business and government clients. CIBER needed a solution that would deliver IT...

Provided by: CA

Case Studies

Air Products Signs On For Help Desk And Desktop Services

January 1, 2011 12:00am PST

Computer Sciences Corporation (CSC) has signed an agreement with Air Products and Chemicals Inc. in the United States of America, to provide selected Information Technology (IT) services. Air...

Provided by: Computer Sciences Corporation

Tools & Templates

Help Desk Specialist Resume

January 1, 2011 12:00am PST

This sample Help Desk Specialist resume will give you a quick start on building an effective ad optimized resume for your job application. Users can feel free to customize and edit this sample...

Provided by: GreatSampleResume.com

Tools & Templates

Help Desk Support Specialist Resume

January 1, 2011 12:00am PST

This sample Help Desk Support Specialist resume will give you a quick start on building an effective and optimized resume for your job application. Users can feel free to customize and edit this...

Provided by: GreatSampleResume.com

Whitepapers

Next Level Service Desk Strategies

January 1, 2011 12:00am PST

Service Desks today are facing unprecedented challenges. They must support an ever-increasing array of devices and adapt to people's work habits and lifestyles by offering novel channels of...

Provided by: Citrix Online

Webcasts

2010 Third-Party Logistics: Results And Findings Of The 15th Annual Study

January 1, 2011 12:00am PST

This webcast provides a short overview of the results and findings from the 15th annual Third-Party Logistics Study, sponsored by Capgemini, Georgia Tech and Panalpina. Discovering and exploring...

Provided by: Capgemini

Case Studies

Cavipetrol: Financial Firm Boosts Efficiency by 30 Percent with Fast, Agile Operating System

December 31, 2010 12:00am PST

Cavipetrol is a privately held, non-profit organization whose main objective is to finance housing solutions for its 12,500 members. To continue providing leading-edge technology support to its...

Provided by: Microsoft

Discussion Threads

10 most dangerous species of help desk analyst

December 4, 2010 3:39am PST

10 most dangerous species of help desk analyst article root More than one side to this story It's true! All types of help desk analyst listed here exist. I have at least one of each in my office....

24 Started by waynemeat | Latest comment by Becca Alice

Discussion Threads

10. Auxilium scriptomania: "Know-nothing" help desk analyst (10 most dangerous species of help desk analyst (slideshow))

December 3, 2010 8:11pm PST

10. Auxilium scriptomania: "Know-nothing" help desk analyst (10 most dangerous species of help desk analyst (slideshow)) article root Overlooked profile My primary encounters deal with either...

40 Started by edjcox@... | Latest comment by egmccann