help desk

Discussion Threads

10 most dangerous species of help desk analyst

December 4, 2010 3:39am PST

10 most dangerous species of help desk analyst article root More than one side to this story It's true! All types of help desk analyst listed here exist. I have at least one of each in my office....

24 Started by waynemeat  |  Latest comment by Becca Alice

Discussion Threads

10. Auxilium scriptomania: "Know-nothing" help desk analyst (10 most dangerous species of help desk analyst (slideshow))

December 3, 2010 8:11pm PST

10. Auxilium scriptomania: "Know-nothing" help desk analyst (10 most dangerous species of help desk analyst (slideshow)) article root Overlooked profile My primary encounters deal with either...

40 Started by edjcox@...  |  Latest comment by egmccann

Image Gallery

10 most dangerous species of help desk analyst (slideshow)

December 3, 2010 5:02pm PST

IT veteran Jeff Dray takes a lighthearted look at different types of help desk analysts. Are you or your coworkers on his list?

40 Latest comment by egmccann

Blog Post

10 most dangerous species of help desk analyst

December 3, 2010 4:53pm PST

IT veteran Jeff Dray takes a lighthearted look at different types of help desk analysts. Are you or your coworkers on his list?

24 Latest comment by Becca Alice

Webcasts

BMC Service Desk on Force.com

December 2, 2010 12:00am PST

The presenter of this webcast will explain BMC Service Desk on Force.com delivers cloud-enabled service desk, self-service, and inventory management capabilities hosted on the number one SaaS...

Provided by: BMC Software

Downloads

Smart Email Verifier 3.51 (Windows)

December 2, 2010 12:00am PST

Smart Email Verifier will clean, verify and validate every e-mail address in your mailing list. The software performs three levels of checking; first it checks the e-mail syntax, next it verifies...

Provided by: DeskShare

White Papers

U.S. Foreign-Exchange-Market Intervention And The Early Dollar Float: 1973 - 1981

December 1, 2010 12:00am PST

The dollar's depreciation during the early floating rate period, 1973 - 1981, was a symptom of the Great Inflation. In that environment, sterilized foreign exchange interventions were ineffective...

Provided by: National Bureau of Economic Research

Whitepapers

Help Desk Management: 5 Tips to Increase the Efficiency of Your IT Service Team

December 1, 2010 12:00am PST

As Information Technology (IT) services and consulting companies grow, new challenges emerge in the quest to provide comprehensive and cost effective IT solutions to customers. If dramatic growth...

Provided by: ConnectWise

Whitepapers

Winning with Managed Services: How to Facilitate Rapid, Lean Growth with Professional Services Automation

December 1, 2010 12:00am PST

Managed Service Providers (MSP) deliver network-based services, applications, and equipment to corporate clients. Common types of managed services include monitoring and management of IT networks,...

Provided by: ConnectWise

Whitepapers

Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits

December 1, 2010 12:00am PST

The successful Information Technology (IT ) services business depends on satisfying customer needs. However, to be competitive and achieve long-term success, it is critical for any service-based...

Provided by: ConnectWise

Blog Post

Mobile device support: What you need to know

November 26, 2010 11:34pm PST

The explosion of mobile device usage in business has led to some tricky and unexpected support challenges. Brien Posey lists some of the concerns IT pros should be aware of.

2 Latest comment by Q17

Discussion Threads

All in fun (10 most dangerous species of help desk callers)

November 12, 2010 12:24pm PST

All in fun (10 most dangerous species of help desk callers) article root Spot On! These classifications are spot on. We have a number of each in the 850 end users we assist. I will disagree on...

117 Started by Pcobiwan  |  Latest comment by ferch

Image Gallery

10+ most dangerous species of help desk callers

November 12, 2010 11:52am PST

IT veteran Jeff Dray takes a lighthearted look at the types of people who call the help desk.

117 Latest comment by ferch

Discussion Threads

Helpdesk Manager

November 5, 2010 3:19am PDT

Helpdesk Manager what is the number of helpdesk agent needed for 121 users Too little information Just to get you started, before you'll have any chance to answer that, you need to think about...

7 Started by davidaaron  |  Latest comment by unhappyuser

Video

TR Dojo: Five mistakes to avoid when supporting mobile devices

November 2, 2010 7:50am PDT

Bill Detwiler outlines five mistakes that IT departments should avoid when supporting smartphones and mobile devices. Once you’ve watched this TR Dojo video, you can find a link to the original...

Whitepapers

Driving Operational Efficiency: A Guide to Using AirWave Wireless Management Suite for Service Desk Troubleshooting

November 1, 2010 12:00am PDT

In a typical IT organization, the service desk takes incoming user support calls and determines whether the problem is an individual user or device issue or a broader network issue that might...

Provided by: Aruba Networks

Whitepapers

Driving Operational Efficiency: A Guide to Using AirWave 7 for Service Desk Troubleshooting

November 1, 2010 12:00am PDT

In a typical IT organization, the service desk takes incoming user support calls and determines whether the problem is an individual user or device issue or a broader network issue that might...

Provided by: Aruba Networks

Whitepapers

Windows 7 Tips and Tricks Part 1

October 29, 2010 12:00am PDT

Planning a Windows 7 Upgrade? Download this paper and learn 7 Tips and Tricks to make the transition seamless and make the most out of your new operating system. Learn things like shuffling...

Provided by: Dell & Microsoft

Whitepapers

Windows 7 Tips and Tricks Part 4

October 29, 2010 12:00am PDT

Planning a Windows 7 Upgrade? Download this paper and learn 7 Tips and Tricks to make the transition seamless and make the most out of your new operating system. Learn about the help desk...

Provided by: Dell & Microsoft

Case Studies

HDFC Bank Provides Better Services by Reducing IT Downtime

October 29, 2010 12:00am PDT

HDFC Bank has more than 1,725 branches and offers a wide range of commercial and transactional banking services and treasury products to wholesale and retail customers in India. Quality customer...

Provided by: CA