- Subscribe to this page:
- RSS
- Email Alert
help desk
(3448 results)-
Q&A
Cerberus or Vision Helpdesk or Zendesk or Kayako ?
October 28, 2010 12:09am PDT
Cerberus or Vision Helpdesk or Zendesk or Kayako ? We are a small web design company we have some reseller clients who bring us business. We are looking for a helpdesk software that will allow us...
2 Started by rinikhan | Latest comment by sreeleshvp@...
-
Case Studies
Hatton National Bank Enhances Staff Satisfaction With CA Service Desk Manager
October 28, 2010 12:00am PDT
Hatton National Bank (HNB) provides retail and corporate banking services to 2.5 million customers in Sri Lanka via a network of 200 branches and 350 ATMs (Automated Teller Machines). To maximise...
Provided by: CA
-
Blog Post
Five tips for getting your IT project funded in a tough economy
October 25, 2010 8:08am PDT
In an atmosphere of drastic spending cuts, IT projects can be a tough sell. Here are a few strategies that will give your tech initiatives a fighting chance.
-
White Papers
Assessing The Risks Of Migrating Your Offering To The Cloud
October 23, 2010 12:00am PDT
The numbers make the point. Migrating from the traditional on-premise model to cloud computing is a painful journey and costs you money. Execution was clearly the issue. The strategy was correct,...
Provided by: cloudbook
-
Case Studies
Manpower Reduces Costs by 15 Percent With Intelligent IT Support Services
October 5, 2010 12:00am PDT
Manpower provides innovative workforce solutions for 400,000 clients in 82 countries. Its services include permanent, temporary and contract recruitment, employee assessment and selection,...
Provided by: CA
-
-
Case Studies
Distributor Reduces Corrupted-Computer Calls by 99 Percent With Operating System
October 1, 2010 12:00am PDT
Harbor Wholesale Grocery prides itself on offering the broadest array of products and services in the grocery distribution market. The commitment to quality is evident in the success of this...
Provided by: Microsoft
-
Case Studies
I/o Data Centers
October 1, 2010 12:00am PDT
i/o Data Centers designs, engineers, and delivers data center as a service to the world's largest enterprises. They need solution for rapidly growing customer base required the automation of key...
Provided by: BMC Software
-
Q&A
How do I use the correct syntax with a character data type to compute?
September 23, 2010 11:50am PDT
How do I use the correct syntax with a character data type to compute? I am having some issues with this code. Basically, I am not using the char data type in the correct way. Can someone please...
2 Started by programmer82 | Latest comment by Tony Hopkinson
-
Q&A
Best Begginer Jobs in IT
September 22, 2010 9:44pm PDT
Best Begginer Jobs in IT Hello everyone, recently i have graduated from college with an associates degree in what my school called NCIS (Network Communication & Information Systems). I have been...
17 Started by HeyUTechGuy | Latest comment by jem94518@...
-
Discussion Threads
Integrating New Technology into the Help Desk
September 21, 2010 7:21am PDT
Integrating New Technology into the Help Desk I am part of the management team of a large Corp help desk. We support internal users of the company. We are constantly asked to support new...
3 Started by Xenos55298 | Latest comment by Xenos55298
-
Blog Post
10 things you should know about supporting mobile devices
September 20, 2010 1:54pm PDT
The explosion of mobile device usage in business has led to some tricky and unexpected support challenges. Brien Posey lists some of the concerns IT pros should be aware of.
28 Latest comment by simon.sheldon@...
-
Discussion Threads
NiceWork helpdesk - what are your thoughts?
September 15, 2010 1:44am PDT
NiceWork helpdesk - what are your thoughts? Hi, I'm looking for a new web-based helpdesk and I stumbled upon NiceWork on google. Anyone here tried it? Apparently it's still in beta, but it looks...
-
Discussion Threads
Circuit Board Pencil Holder and Desk Organizer (Old circuit boards become office products and household decorations)
September 11, 2010 8:19am PDT
Circuit Board Pencil Holder and Desk Organizer (Old circuit boards become office products and household decorations) article root Used Circuit Board Products With all the hazardous materials we...
-
White Papers
VMTorrent: Virtual Appliances On-Demand
September 3, 2010 12:00am PDT
Virtual Appliances (VAs) are Virtual Machines (VMs) geared towards a specific set of tasks. They require little or no configuration, working out-of-the-box. VAs fit neatly into the Cloud Computing...
Provided by: Association for Computing Machinery
-
Discussion Threads
Office poll: How important is Office certification?
September 2, 2010 10:26am PDT
Office poll: How important is Office certification? article root Certification still relevant? Is Microsoft Certification still relevant in today's market? Is it more relevant than in years past...
9 Started by Mark W. Kaelin | Latest comment by library assistant
-
White Papers
Get Better Service Instantly
September 1, 2010 12:00am PDT
Most customer service was built to be scripted. It's a pity, but it's the "Lowest common denominator" mindset of management and is sometimes the Pavlovian response of employees forced to shred...
Provided by: American Express
-
Whitepapers
The Total Economic Impact™ of VMware ThinApp report (Forrester Research whitepaper)
September 1, 2010 12:00am PDT
In July 2010, VMware commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying ThinApp. The purpose of...
Provided by: VMware
-
Whitepapers
Desktop Virtualization for Everyone: Solving the Desktop Lifecycle Management Challenge
August 31, 2010 12:00am PDT
Maintaining physical desktops typically requires time-consuming desk-side visits, reduces user productivity, delays support response, allows configuration drift, exposes data, reduces mobility,...
Provided by: Dell, Inc., Intel, Inc. & Citrix Systems
-
Q&A
Programmer or Networking?
August 26, 2010 12:58am PDT
Programmer or Networking? I am recently unemployed and have the opportunity to do worker retraining but I'm unsure of which path to take. I have narrowed it down to "Computer Programmer" or...
10 Started by apotheosis29 | Latest comment by NexS
-
Discussion Threads
How to reduce Service desk calls
August 25, 2010 11:46pm PDT
How to reduce Service desk calls I need to know the best practices to reduce helpdesk/ service desk calls ,which are being implemented in any organisation Information is the key... That is try to...
