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help desk
(3449 results)-
Q&A
HelpDesk Software ?
August 23, 2010 1:52am PDT
HelpDesk Software ? Hello Guys... Could you guide me to some free Helpdesk programs that are useful and easy to use? I tried SysAid but I faced some technical problems with it. Thanks in advance....
7 Started by eng.ola | Latest comment by boxfiddler
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Discussion Threads
Can walk-while-you-work innovations save the health of desk workers?
August 19, 2010 12:24pm PDT
Can walk-while-you-work innovations save the health of desk workers? article root What do you think about the idea of walking while you work? Original post:...
94 Started by jasonhiner | Latest comment by Dr_Zinj
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Blog Post
Can desk treadmills save the health of knowledge workers?
August 19, 2010 12:17pm PDT
With the world moving toward more desk jobs and obesity rates rising, one possible remedy could be the walk-while-you-work approach.
94 Latest comment by Dr_Zinj
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Q&A
Service desk performance report
August 12, 2010 4:20am PDT
Service desk performance report Hi, Can anybody help me source from where, I can get good sample of service desk statistics reports.. Thanx in advance
1 Latest comment by kiran.maan@...
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Q&A
Anyone have Service catalog for healthcare facitility?
August 10, 2010 11:35am PDT
Anyone have Service catalog for healthcare facitility? We are implmenting a new help desk package which is based on ITIL framework. I am hoping that someone would have a sample service catalog...
3 Started by denise.hubbard@... | Latest comment by asierran@...
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Q&A
hi
August 10, 2010 3:11am PDT
hi Hi I was wondering if you could build me a helpdesk system on Visual Basics 2005 including all the requirements in the scenario? When callers contact the call centre on the phone they are asked...
3 Started by mavimakavu | Latest comment by Peconet Tietokoneet
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Webcasts
BMC Service Request Catalog as an iPhone App
August 3, 2010 12:00am PDT
The massive popularity of Apple's iPhone (and iPad) is not limited to the consumer market. Many IT organizations capitalize on the slick device to reduce help-desk call volume. With BMC Service...
Provided by: BMC Software
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Case Studies
KPIT Cummins Reduces IT Support Overhead by 25 Percent
August 2, 2010 12:00am PDT
KPIT Cummins provides product engineering solutions, enterprise IT and business process outsourcing services to help organisations enhance their competitive advantage. To safeguard customer...
Provided by: CA
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Q&A
IT / Helpdesk Metrics?
August 1, 2010 5:05pm PDT
IT / Helpdesk Metrics? I was recently given the task by my manager to come up with IT metrics in terms of quantitative data which can be used for further analysis in determining how to improve the...
2 Started by pimpp1184@... | Latest comment by santeewelding
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Blog Post
10 reasons to migrate to Exchange 2010
July 27, 2010 1:45pm PDT
Organisations have shown a reluctance to upgrade to Exchange 2010 -- but they could be missing out on some cost-saving improvements.
13 Latest comment by PurpleSkys
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Discussion Threads
Clear some desk space with cross-platform keyboard and mouse sharing app
July 27, 2010 6:38am PDT
Clear some desk space with cross-platform keyboard and mouse sharing app article root Synergy I have used Synergy for going on 5 years now. I cannot live without it. I have used it to combine...
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Blog Post
Clear some desk space with cross-platform keyboard and mouse sharing app
July 27, 2010 5:00am PDT
Vincent Danen has found that the cross-platform Synergy+ keyboard and mouse sharing application clears off enough desk space to make room for all new clutter! Here, he tells you how to get it and...
7 Latest comment by adun153
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Discussion Threads
The changing face of IT: Five trends to watch
July 19, 2010 12:36am PDT
The changing face of IT: Five trends to watch article root What do you consider the most significant change happening in IT? Original post: http://blogs.techrepublic.com.com/hiner/?p=5473...
91 Started by jasonhiner | Latest comment by careid69
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Discussion Threads
Review: GFI Max RemoteManagement (formerly Hound Dog)
July 15, 2010 8:42am PDT
Review: GFI Max RemoteManagement (formerly Hound Dog) article root Thanks for the positive review! Hi Jack, Thanks for the positive review. If I may, I'd just like to answer a couple of your...
12 Started by BigChrisMartin | Latest comment by einfosys
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Whitepapers
Faster Problem Resolution with Efficient Remote Support Capabilities
July 14, 2010 12:00am PDT
This three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.
Provided by: Citrix Online
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Discussion Threads
Don't think they considered IT desks in this.
July 13, 2010 10:36am PDT
Don't think they considered IT desks in this. http://hotjobs.yahoo.com/career-articles-what_your_workspace_says_about_you-1348 In IT, a cluttered desk does not necessarily mean we cannot handle...
7 Started by Tink! | Latest comment by NickNielsen
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Q&A
Temporary local admin log on for remote users
July 9, 2010 5:16am PDT
Temporary local admin log on for remote users Quite a while ago, I worked with a piece of software which allowed end users to login to a local admin account of their machine by logging into a...
1 Latest comment by focuswrckrakow
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Case Studies
Indian Bank Improves Services Availability With IT Management
July 8, 2010 12:00am PDT
Indian Bank is a government-owned bank, responsible for providing a wide range of financial services to people in some of the poorer areas of the country. The bank has 1,756 branches and 19,000...
Provided by: CA
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Case Studies
Centris Optimises Support for More Than 4,500 Users With Integrated Service Desk Manager
July 7, 2010 12:00am PDT
Centris is one of the foremost IT service providers for health and accident insurers in Switzerland. The Swiss Health Platform (SHP) provides insurers with IT functionality for core business...
Provided by: CA
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Whitepapers
Microsoft-Citrix Desktop Virtualization
July 6, 2010 12:00am PDT
Desktop Virtualization or DV is an emerging desktop deployment strategy for enterprises where flexibility and compliance are critical. DV is particularly compelling to organizations seeking:...
Provided by: Citrix Systems
