- Subscribe to this page:
- RSS
- Email Alert
help desk
(3449 results)-
Discussion Threads
Google support for when the help desk needs help
August 16, 2012 11:56am PDT
Google support for when the help desk needs help article root Troubleshooting Google Apps What particular Google Apps troubleshooting problem have you been dealing with the most lately? Google...
4 Started by Mark W. Kaelin | Latest comment by tdots
-
Blog Post
Google support for when the help desk needs help
August 16, 2012 11:55am PDT
As insightful and intelligent as IT support personnel can be, sometimes they need support. Google makes it easy.
4 Latest comment by tdots
-
Whitepapers
The Fourth-generation Service Desk, and Why It's a Mandate Today
August 13, 2012 12:00am PDT
This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations: Insights into the evolution of the...
Provided by: Computer Associates
-
Whitepapers
Manually Designed Wi-Fi C-antenna and Its Testing in Real-Time Environment
August 1, 2012 12:00am PDT
Wi-Fi is a fantastic new gadget, but its reach is only about 50 to 100 meters. Fortunately it is possible to build the authors' own antenna cheaply (less than 10 US dollars) in an hour or two. Now...
Provided by: International Journal of Engineering Research and Development (IJERD)
-
Whitepapers - Video
Core vPro Usage Model animation: Easy Reimaging
August 1, 2012 12:00am PDT
Learn how Intel Core vPro processors enables you to identify issues and, if necessary, reimage client PCs right from IT desk.
Provided by: Intel Corporation
-
-
Whitepapers
Five Trends Impacting the Enterprise IT Help Desk
July 23, 2012 12:00am PDT
The IT landscape is changing rapidly, and the role of help desks is shifting. Cloud-based software is revolutionizing the industry, reducing implementation and maintenance costs, while evolving to...
Provided by: Zendesk
-
Case Studies
Make: Architectural Firm Enthusiastically Adopts Operating System, Runs CAD Software Easily
July 10, 2012 12:00am PDT
Make is an award-winning international practice that designs complex and iconic buildings. It sought to create a stronger image and an enjoyable front desk experience for its clients. In May 2012,...
Provided by: Microsoft
-
Discussion Threads
TR Questions of the Week July 2 2012
July 1, 2012 4:32pm PDT
TR Questions of the Week July 2 2012 Here are some questions asked on TR from last week that tweaked my interest, any takers for an answer if they have not been solved yet? Col Anyone...
-
Whitepapers
Privacy-Aware Communication for Smartphones Using Vibration
June 29, 2012 12:00am PDT
The authors propose a novel communication method between smart devices using a built-in vibrator and accelerometer. The proposed approach is ideal for low-rate private communication and its...
Provided by: Seoul metropolitan government
-
Discussion Threads
10 ways to maximize your help desk investment
June 18, 2012 3:08pm PDT
Speak US idiomatic English If you company is servicing US customers, get people on the help desk who speak and understand US idiomatic English. Ever try speaking to an Indian? While they try to...
3 Started by Seotop | Latest comment by gabbynizri@...
-
Blog Post
10 ways to maximize your help desk investment
June 18, 2012 2:50pm PDT
The help desk has become a key player in delivering business benefits, including high service levels for users and customers, improved applications, and better products.
3 Latest comment by gabbynizri@...
-
Discussion Threads
Install the powerful OTRS help desk ticketing system
June 9, 2012 1:29am PDT
Install the powerful OTRS help desk ticketing system article root Ticketing system waaaay more complex than anything I'm working on? This looks excellent...for Nasa, Fedora and other named users....
7 Started by zladuric | Latest comment by gorman.mi@...
-
Blog Post
Install the powerful OTRS help desk ticketing system
June 8, 2012 3:05pm PDT
Follow instructions on how to install and run the open source help desk ticketing system OTRS on a LAMP server with a Ubuntu base.
7 Latest comment by gorman.mi@...
-
Whitepapers
Inside Diskeeper 12 with IntelliWrite
June 1, 2012 12:00am PDT
All systems suffer from file fragmentation. That fragmentation manifests as slowed anti-malware scans and backup times, lost productivity, greater hardware costs, increased Help Desk traffic,...
Provided by: Condusiv Technologies
-
Discussion Threads
Want to succeed in IT? Five tips from the top
May 3, 2012 5:14am PDT
Want to succeed in IT? Five tips from the top article root Great tips These don't apply only to the CIO either. Even the helpdesk folks could take some pages from this playbook. Great tips BUT ....
-
Discussion Threads
10 more goofy office pranks
April 26, 2012 8:53pm PDT
10 more goofy office pranks article root Change the windows startup theme sound I had an short audio file of a large fart sound, followed immediately by a baby's cry (as if the baby just became...
35 Started by mikelane@... | Latest comment by bill.strough@...
-
Discussion Threads
How IT can alienate the very people they serve
April 23, 2012 11:42am PDT
How IT can alienate the very people they serve article root And who setup the convoluted helpdesk process...? IT is instructed as it is told by the higher ups. Nuff said. Helpdesk is in place to...
104 Started by Dyalect | Latest comment by odetocentipede
-
Blog Post
How IT can alienate the very people they serve
April 23, 2012 8:26am PDT
Patrick Gray talks about an instance when a company's "geeks gone wild" alienated him from the product they offered.
104 Latest comment by odetocentipede
-
Blog Post
Six things your IT department should stop doing today
April 19, 2012 5:03am PDT
Scott Lowe identifies six activities that he thinks should be handled by others or through different means.
43 Latest comment by coffeeshop
-
White Papers
How to benefit from mixing business and personal devices
April 18, 2012 12:00am PDT
Working from home used to mean you had to lug home a briefcase full of paper or the heavy company laptop. Now, chances are employees have a laptop or desktop computer of their own at home that is...
Provided by: Research In Motion
