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help desk
(3448 results)-
Blog Post
Six things your IT department should stop doing today
April 19, 2012 5:03am PDT
Scott Lowe identifies six activities that he thinks should be handled by others or through different means.
44 Latest comment by ghantoby
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White Papers
How to benefit from mixing business and personal devices
April 18, 2012 12:00am PDT
Working from home used to mean you had to lug home a briefcase full of paper or the heavy company laptop. Now, chances are employees have a laptop or desktop computer of their own at home that is...
Provided by: Research In Motion
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White Papers
Three keys to combining BYOD and security
April 17, 2012 12:00am PDT
Employee devices, from smartphones to tablets, are ubiquitous in the workplace now. They help workers to be more mobile and empower them to make decisions away from their desks. But mobility can...
Provided by: Research In Motion
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Q&A
what is the next step i must take ?
April 13, 2012 8:49am PDT
what is the next step i must take ? Hello Experts, I work in a service desk and i have a simple job of managing user accounts on active directory. I am looking to move on to a better profile . I...
5 Started by chandrashekar678@... | Latest comment by JPElectron
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White Papers
A New Transformative Approach for Minimizing the Risk of IT Changes
April 12, 2012 12:00am PDT
Current methods of IT change management ranging from CMDBs to service desks do not give administrators what they need to understand the risks or potential impacts of proposed changes. A new,...
Provided by: ITinvolve, Inc.
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Whitepapers
Putting Dispatch in the Driver's Seat
April 1, 2012 12:00am PDT
Chances are good that the operations at your Help Desk are a bit chaotic. This is especially true if you have not implemented an effective Dispatch strategy. Given that, the key to Help Desk...
Provided by: ConnectWise
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Whitepapers
Building and Operating a Network Operating Center (NOC) and Help Desk
April 1, 2012 12:00am PDT
With so many new technology opportunities in the market today, managed services providers (MSPs) need to be careful not to overlook the importance of delivering exceptional customer service. The...
Provided by: ConnectWise
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Whitepapers - Video
Webinar: Erase email complexity when moving to the cloud
March 27, 2012 12:00am PDT
Cloud computing has led to a revolution in the way people work. The days of being tied to a desk PC are gone: many modern workers can remotely access the email, files and data they need. They are...
Provided by: Mimecast
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Discussion Threads
Six reasons why tablets will replace desk phones
March 23, 2012 8:32am PDT
Eeerily Similar Good points! The technical visionary at the company I work at gave a very similar presentation a week ago, What started first as the piercing of the Blackberry barrier by the...
23 Started by thomas.cauley@... | Latest comment by ChyrillStucker
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Blog Post
Six reasons why tablets will replace desk phones
March 23, 2012 6:51am PDT
Are tablets going to replace the corporate desk phone? Will Kelly believes that the pieces are coming together to make this a sensible option for many companies.
23 Latest comment by ChyrillStucker
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Discussion Threads
Suitable HelpDesk \ Service Desk Software - Specific Requirements
March 16, 2012 8:33am PDT
Suitable HelpDesk \ Service Desk Software - Specific Requirements Hello all Any assistance would be gratefully received. We currently use an in-house developed CRM as our Heldesk Software but...
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Blog Post
Cloud computing tools for small businesses
March 8, 2012 6:56am PST
Small businesses looking to save on resources and increase productivity stand to benefit most from platforms that offer these scalable services.
5 Latest comment by Chrico
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Blog Post
Checklist: Is your resume ready for prime time?
March 6, 2012 8:35am PST
Here's a checklist to use on your resume to make sure it's the best it can be before you send it out.
19 Latest comment by neerajjain8@...
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Q&A
Need help on help desk system
March 1, 2012 7:22pm PST
Need help on help desk system I need help finding a help desk system for a startup company. Obviously, they can???t afford a $5000 solution and they have minimal support staff. I was hoping to...
10 Started by DonHill | Latest comment by Jake Bigley
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Discussion Threads
'Onshoring' IT services and bringing jobs back home
February 29, 2012 1:12am PST
Customers hate Foreign Call/Help desks Customers hate with a passion foreign call-centers/help desks. Why? Because most of the staff have little basic competancy in conversational english, and...
180 Started by u.vandermeer@... | Latest comment by Nicholas Friedman
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Discussion Threads
Examples of canned messages
February 28, 2012 7:15pm PST
Examples of canned messages Does anyone have examples for canned help desk messages they would be willing to share? In particular I am looking for for something about how you inform clients work...
1 Started by brucemills | Latest comment by brucemills
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Discussion Threads
Service Desk Leveraging
February 19, 2012 5:41am PST
Service Desk Leveraging Hi, I have been working as a service desk analyst for 2 years now. The current company that I am working on caters to BPO. It handles different accounts to cater companies...
2 Started by mireidaigatsu@... | Latest comment by databaseben
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Case Studies
TCO Benchmarking Study
February 1, 2012 12:00am PST
Unified Communications (UC) represents the evolution of telephony, during which companies have augmented the traditional desk phone with other communications technologies. Buyers may have...
Provided by: ShoreTel
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Blog Post
Five ticketing systems for developers
January 31, 2012 12:06pm PST
The right app can make a big difference when it comes to tracking bugs, integrating with other systems, and working through development tasks.
13 Latest comment by umbertoeklat@...
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Image Gallery
Top ticketing apps for developers
January 31, 2012 11:52am PST
Help desk apps just don't cut it for tracking bugs and handling development tasks. Here are a few ticketing systems designed specifically for software developers.
