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help desk
(6 results)-
Video
TR Dojo: Five mistakes to avoid when supporting mobile devices
November 2, 2010 7:50am PDT
Bill Detwiler outlines five mistakes that IT departments should avoid when supporting smartphones and mobile devices. Once you’ve watched this TR Dojo video, you can find a link to the original...
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Video
IT Dojo: Understanding what users say and what they really mean
March 2, 2009 11:07am PST
Work in IT long enough and you'll notice that users repeat several key phrases. Novice techs may take these expressions at face value, but IT veterans know that these phrases often have hidden...
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Video
IT Dojo: Five secrets to start a new help desk job off right
January 26, 2009 5:18am PST
When you start a new help desk job, you need to get a few things straight before the calls begin rolling in, and not all of them will be covered in your training manual. In this IT Dojo video,...
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Video
IT Dojo: Build a complete IT toolkit for go-anywhere tech support
January 16, 2009 11:41am PST
Whether you're traveling across the city or going from one side of the building to the other, there's nothing more irritating than being on a support call and not having the right tools. Since...
13 Latest comment by TheGhostTech
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Video
IT Dojo: Take control of any Windows PC on the Internet with CrossLoop
May 12, 2008 10:49am PDT
Remotely controlling an end user's PC across the Internet can be complicated. Remote support tools, like Windows Remote Desktop and VNC, simplify the process, but even these programs can trip up a...
3 Latest comment by pierre3787@...
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Video
IT Dojo: Quickly map drive letters in Windows XP with SUBST, PUSHD, and POPD
April 29, 2008 7:18am PDT
Mapping drive letters in Windows XP is a common task. It's not a complicated process, but you can save time with a few easy shortcuts. In this IT Dojo video, Bill Detwiler demonstrates three old...
Additional Results
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Videos
Business Analytics - Turning Data Into Insight
August 30, 2012 12:00am PDT
View this short video to learn about the power of analytics and its ability to help companies remain competitive. Specific industries have specific challenges. Telecommunications companies its...
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Videos
TR Dojo: Five mistakes to avoid when supporting mobile devices
November 2, 2010 7:50am PDT
Bill Detwiler outlines five mistakes that IT departments should avoid when supporting smartphones and mobile devices. Once you’ve watched this TR Dojo video, you can find a link to the original...
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Videos
Five tips to help you become a great leader
1 October 6, 2009 11:04am PDT
This episode of CIO Sanity Savers discusses five powerful tactics that can help boost your chances for success as an IT leader.
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Videos
Bing moves beyond search to help you make informed decisions
August 4, 2009 7:27am PDT
Bing was a sponsor of BlogHer 2009, and since I attended the conference in Chicago last month, I had the opportunity to catch up with Rajesh Srivastava, Bing's Principle Group Manager. According...
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Videos
WWDC 2009: New app helps users find lost iPhone
June 8, 2009 1:52pm PDT
At Apple's WWDC in San Francisco, the company's SVP of iPhone software, Scott Forstall, demos a new app, "Find My iPhone," that helps people find their phone if it gets lost--the software...
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Videos
Image search software helps detect cancer
June 5, 2009 1:44pm PDT
At JavaOne in San Francisco, Calif., James Gosling, creator of Java, and Christopher Boone, CEO of Visuvi, demonstrate new image search software powered by Java that analyzes information based on...
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Videos
IT Dojo: Understanding what users say and what they really mean
March 2, 2009 11:07am PST
Work in IT long enough and you'll notice that users repeat several key phrases. Novice techs may take these expressions at face value, but IT veterans know that these phrases often have hidden...
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Videos
IT Dojo: Five secrets to start a new help desk job off right
1 January 26, 2009 5:18am PST
When you start a new help desk job, you need to get a few things straight before the calls begin rolling in, and not all of them will be covered in your training manual. In this IT Dojo video,...
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Videos
IT Dojo: Build a complete IT toolkit for go-anywhere tech support
13 Latest comment by TheGhostTech | January 16, 2009 11:41am PST
Whether you're traveling across the city or going from one side of the building to the other, there's nothing more irritating than being on a support call and not having the right tools. Since...
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Videos
Using social media to help ride out the downturn
November 4, 2008 5:15pm PST
ZDNet correspondent Sumi Das talks to Senior Editor Sam Diaz at the Dreamforce conference in San Francisco about why some are hesitant to put their faith in the cloud. Diaz also discusses how...
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Videos
Five questions to help you get your IT project funded
1 July 2, 2008 9:49am PDT
If you're having trouble getting the green light for IT projects, then this episode of Sanity Savers for IT Executives can help. It provides five questions to ask yourself before presenting your...
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Videos
Xerox CEO: Time for Washington's help
June 6, 2008 10:12am PDT
She's been called the second most powerful woman in business. By now, she may be No. 1. In a wide-ranging discussion about technology, politics, and her company's plans, Xerox's CEO tells...
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Videos
IT Dojo: Take control of any Windows PC on the Internet with CrossLoop
3 Latest comment by pierre3787@... | May 12, 2008 10:49am PDT
Remotely controlling an end user's PC across the Internet can be complicated. Remote support tools, like Windows Remote Desktop and VNC, simplify the process, but even these programs can trip up a...
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Videos
Five tips to help new IT managers
April 29, 2008 9:40am PDT
Making the move from a technical job to managing an IT department requires a variety of new skills. This episode of Sanity Savers for IT executives provides five tips for IT executives to help...
