- Subscribe to this page:
- RSS
- Email Alert
help desk
(6 results)-
Book Chapters
Optimize a sluggish Windows Vista system
August 16, 2007 12:00am PDT
Dig deep using expert-level tools and techniques to optimize your Windows Vista system. Microsoft Windows Vista Help Desk offers step-by-step guidance to using these tools effectively whether or...
Provided by: Que Publishing
-
Book Chapters
Troubleshoot Windows XP and Windows applications
April 14, 2006 12:00am PDT
This sample chapter, taken from Leo Laporte's PC Help Desk, offers troubleshooting solutions for Windows XP and Windows applications. This sample chapter, taken from Leo Laporte's PC Help Desk,...
Provided by: Que Publishing
-
Book Chapters
Hacking Windows XP and Windows Server 2003
January 11, 2006 12:00am PST
Learn how to recognize and fight common Windows XP and Windows Server 2003 hacking techniques. This sample chapter, taken from McGraw-Hill's Hacking Exposed, Fifth Edition, provides detailed...
Provided by: McGraw-Hill Professional
-
Book Chapters
Measure help desk performance more effectively
July 6, 2005 12:00am PDT
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk...
Provided by: McGraw-Hill Professional
-
Book Chapters
Learn critical success factors for optimal help desk organization
June 30, 2005 12:00am PDT
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines the different ways help desks are organized and structured. When determining a help desk's...
Provided by: McGraw-Hill Professional
-
-
Book Chapters
Organizing the help desk
June 1, 2005 12:00am PDT
Whether you're building a help desk from the ground up or reorganizing an existing shop, the structure you create should be based on your customers' needs, your budget, your business' culture, and...
Provided by: HDI
Additional Results
-
Book chapters
Plan a successful migration to Exchange Server 2010
October 27, 2009 12:00am PDT
This sample chapter from Microsoft Exchange Server 2010 Unleashed will help administrators implement their build or upgrade through standardized processes of planning, prototyping, and migrating...
-
Book chapters
Mobile Device Management for Dummies
September 1, 2009 12:00am PDT
Every day, more and more of your enterprise - along with its data and transactions - is moving to the frontlines where you interact directly with your customers. The frontlines present a key...
-
Book chapters
Working with the Windows 7 Registry
August 26, 2009 12:00am PDT
In his recently published book Microsoft Windows 7 Unleashed, author Paul McFedries introduces a variety of techniques, workarounds, obscure details, and customization tricks to help you get more...
-
Book chapters
Project management screw-up #1: Failing to address the right problem
April 17, 2008 12:00am PDT
One of the easiest ways to spin your wheels and waste your time on a project is to lose sight of just what the project is supposed to address. This sample chapter from The Project Management...
-
Book chapters
Get the most out of PowerPoint 2007's all-new chart tools
April 10, 2008 12:00am PDT
Displaying data in a clear, stylish way makes presentations more lively and helps your audience grasp even the most complicated information. PowerPoint 2007 offers completely revamped charting...
-
Book chapters
Get an inside look at System Center Operations Manager 2007
March 25, 2008 12:00am PDT
System Center Operations Manager (OpsMgr) 2007 is designed to help you monitor and manage your IT services. But to deploy and support OpsMgr most effectively, it helps to know a little bit about...
-
Book chapters
Use network sniffers to defend your network against intrusion
October 11, 2007 12:00am PDT
Even properly secured and hardened systems that have been tested for security vulnerabilities will eventually come under attack or experience other security issues. Fortunately, tools are...
-
Book chapters
Investigate attacks against your network with these open-source forensic tools
October 11, 2007 12:00am PDT
Even if you do everything right to secure your network, including implement security measures properly and maintain them vigilantly, no network is 100% secure. So, what do you do if, in spite of...
-
Book chapters
Master the grammar of NXT-G and build a ScanBot
October 4, 2007 12:00am PDT
LEGO and National Instruments designed the computer language NXT-G to explicitly run on a toy, but that doesn't mean it's "just a toy" or that it can't be used to write "real" programs. There is...
-
Book chapters
Plan and create a custom database with Microsoft Access 2007
October 4, 2007 12:00am PDT
Learn how to create a custom database from scratch while taking full advantage of the tools that Access provides in this chapter download from Microsoft Office Access 2007 on Demand. Mastering...
-
Book chapters
Managing In Times Of Change
October 1, 2007 12:00am PDT
Managing in Times of Change provides straight talk and actionable advice to help all leaders across your company-managers, teams, and individuals-understand and implement workplace change in order...
-
Book chapters
Perfect Phrases For Dealing With Difficult People
October 1, 2007 12:00am PDT
No matter where you work or what you do, you're bound to run into "Colorful characters" who can make your job challenging. No question-learning to deal with them will prove critical to your...
-
Book chapters
Perfect Phrases For Customer Service
October 1, 2007 12:00am PDT
Every manager and employee has heard the phrase "The customer is always right." But let's face it. Sometimes the customer is misinformed or confused - or just downright difficult to deal with....
-
Book chapters
Project Management: 24 Steps To Help You Master Any Project
October 1, 2007 12:00am PDT
Project Management gives you 24 concise, practical lessons for becoming a high-performing, well-regarded, and well-rewarded project manager. Detailing every stage of successful project management,...
