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help desk
(218 results)-
Case Studies
Make: Architectural Firm Enthusiastically Adopts Operating System, Runs CAD Software Easily
July 10, 2012 12:00am PDT
Make is an award-winning international practice that designs complex and iconic buildings. It sought to create a stronger image and an enjoyable front desk experience for its clients. In May 2012,...
Provided by: Microsoft
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Case Studies
TCO Benchmarking Study
February 1, 2012 12:00am PST
Unified Communications (UC) represents the evolution of telephony, during which companies have augmented the traditional desk phone with other communications technologies. Buyers may have...
Provided by: ShoreTel
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Case Studies
Luxoft Implements Innovative Solutions for Sberbank
January 13, 2012 12:00am PST
Sberbank is the largest credit institution their challenge is to develop a vibrant multimedia, interactive application for credit product customers using the latest technologies. Sberbank's...
Provided by: LUXOFT
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Case Studies
Onsult: IT Firm Aims to Reduce Support Calls by 50 Percent, Double Revenue With Cloud Services
September 7, 2011 12:00am PDT
Onsult is an IT services firm that consults businesses in the effective use of technology. It also installs and cares for technology infrastructures. German IT provider Onsult has been testing...
Provided by: Microsoft
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Case Studies
County Meath Vocational Education Committee (VEC): Standardizing Desktop Saves Education Authority 30,000 in Annual Power Costs
August 11, 2011 12:00am PDT
County Meath Vocational Education Committee (VEC) operates facilities that have distinct identities and programs that reflect the needs of local students. Because IT staff had no central tools to...
Provided by: Microsoft
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Case Studies
Faden.it Services: German IT Firm Uses Cloud Solution to Help Manage and Protect Customers' PCs
June 7, 2011 12:00am PDT
Faden.it Services, a member of the Microsoft Partner Network, helps nearly 200 companies throughout Germany get the most value from their often limited IT budgets. Although the majority of...
Provided by: Microsoft
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Case Studies
Central Board of Excise and Customs Achieves Greater Efficiency With an Integrated Nationwide IT Infrastructure Provided by TCS
May 11, 2011 12:00am PDT
The Central Board of Excise and Customs (CBEC) is the government agency responsible for the collection of excise, import and export duty in India. The CBEC required a consolidated IT...
Provided by: Tata Consultancy Services
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Case Studies
Engenco: Engineering Firm Slices PC Support Costs by AUD$36,000 a Year, Improves User Services
May 4, 2011 12:00am PDT
Engenco is a fast-growing group of businesses servicing companies in the resources, rail, transport, defense, and maritime industries. To give better support to its 350 information workers,...
Provided by: Microsoft
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Case Studies
Apps Associates: Apps Associates Creates Flexible Workflows for Multiple Clients With MSP-Ready Nimsoft Service Desk
March 21, 2011 12:00am PDT
Due to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well as capabilities for managing and tracking SLAs and...
Provided by: CA (Computer Associates)
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Case Studies
University Staff Goes Where Work Takes Them With BlackBerry MVS Solution
January 27, 2011 12:00am PST
Fayetteville State University (FSU) received BlackBerry MVS - a solution that unifies fixed and mobile communications. They were interested in seeing if BlackBerry MVS would: increase customer...
Provided by: BlackBerry
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Case Studies
Punjab National Bank Achieves 165% ROI With CA Technologies IT Management Solutions
January 4, 2011 12:00am PST
Punjab National Bank (PNB) has more than 5,000 branches and six crore customers as of September 30, 2010. It has the distinction of being the first bank fully owned, managed and administered by...
Provided by: CA
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Case Studies
Real Estate Agents and Lenders Increase Efficiency and Improve Customer Satisfaction With Fujitsu Scanners
January 1, 2011 12:00am PST
Qualifying for a loan is no easy feat and the time intensive labor of culling financial records, pay stubs, tax returns, W-2, bank statements, and loan documents can be as equally painful for the...
Provided by: Fujitsu
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Case Studies
Tax Preparer X-TAX Uses Fujitsu ScanSnap for More Efficient Tax Returns and Paperless Office
January 1, 2011 12:00am PST
X-TAX is Lansing, Michigan's leading retail tax preparer, and a CPA firm open year round. X-TAX wanted to decrease inefficiencies and wait times associated with sharing single centralized scanner...
Provided by: Fujitsu
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Case Studies
Spectrum Health Improves Productivity With CA Clarity PPM and CA Service Desk
January 1, 2011 12:00am PST
Spectrum Health's mission is to improve the health of the communities it serves by offering greater personalized care to individuals and families. Technology plays a key role in enabling Spectrum...
Provided by: CA
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Case Studies
CIBER Replaced BMC Remedy With CA Service Desk
January 1, 2011 12:00am PST
CIBER, Inc. is a global IT services company that builds, integrates and supports applications and infrastructures for business and government clients. CIBER needed a solution that would deliver IT...
Provided by: CA
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Case Studies
Air Products Signs On For Help Desk And Desktop Services
January 1, 2011 12:00am PST
Computer Sciences Corporation (CSC) has signed an agreement with Air Products and Chemicals Inc. in the United States of America, to provide selected Information Technology (IT) services. Air...
Provided by: Computer Sciences Corporation
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Case Studies
Cavipetrol: Financial Firm Boosts Efficiency by 30 Percent with Fast, Agile Operating System
December 31, 2010 12:00am PST
Cavipetrol is a privately held, non-profit organization whose main objective is to finance housing solutions for its 12,500 members. To continue providing leading-edge technology support to its...
Provided by: Microsoft
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Case Studies
HDFC Bank Provides Better Services by Reducing IT Downtime
October 29, 2010 12:00am PDT
HDFC Bank has more than 1,725 branches and offers a wide range of commercial and transactional banking services and treasury products to wholesale and retail customers in India. Quality customer...
Provided by: CA
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Case Studies
Hatton National Bank Enhances Staff Satisfaction With CA Service Desk Manager
October 28, 2010 12:00am PDT
Hatton National Bank (HNB) provides retail and corporate banking services to 2.5 million customers in Sri Lanka via a network of 200 branches and 350 ATMs (Automated Teller Machines). To maximise...
Provided by: CA
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Case Studies
Manpower Reduces Costs by 15 Percent With Intelligent IT Support Services
October 5, 2010 12:00am PDT
Manpower provides innovative workforce solutions for 400,000 clients in 82 countries. Its services include permanent, temporary and contract recruitment, employee assessment and selection,...
Provided by: CA
